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Job Description
Field Services Manager at
INFRAMARK, LLC.
Field Services Manager at
INFRAMARK, LLC.
in Humble, Texas Posted in 11 days ago.
Type:
Full-Time Job Description:
Inframark is seeking a Water/Wastewater Field Services Manager to lead and oversee field service operations, ensuring efficient project execution, compliance with safety and regulatory standards, and exceptional customer service. This role is responsible for supervising field service technicians, managing resource allocation, implementing industry best practices, and driving operational excellence in water/wastewater treatment services. The ideal candidate has strong leadership skills, technical expertise in water/wastewater treatment operations, and experience managing field service teams . If you are a motivated leader looking for a dynamic and growth-focused career opportunity with a company that prioritizes safety, innovation, and service excellence , we encourage you to apply! Key Responsibilities Operations & Field Service Management Lead, coordinate, and supervise Field Service Technicians and Engineers in the maintenance, troubleshooting, and repair of water/wastewater treatment equipment. Oversee scheduling, resource allocation, and service project execution to ensure efficiency and quality. Implement and enforce Inframark Field Service Standards & Best Practices to optimize service delivery. Manage equipment, tools, and asset inventory , ensuring availability for field operations. Safety, Compliance & Quality Control Enforce and implement safety policies and ensure strict adherence to
OSHA, DOT
regulations, and company SOPs. Conduct safety training and certification programs for field service personnel. Ensure compliance with regulatory requirements and industry standards in all service operations. Perform quality control audits and oversee documentation to ensure service excellence. Leadership & Team Development Recruit, hire, train, and mentor Field Service Technicians to build a high-performing team. Conduct performance evaluations, coaching, and professional development programs to enhance skills and efficiency. Foster a culture of teamwork, accountability, and continuous improvement . Project & Budget Management Collaborate with Regional and Project Managers to support service project planning, estimating, and execution. Manage budgets, workforce utilization, and cost control for field service operations. Track and report key performance metrics , including efficiency, response times, and customer satisfaction. Plan and execute Capital Expenditure (CapEx) purchases for tools, equipment, and technology upgrades. Customer Service & Emergency Response Act as the primary point of contact for customer service issues, warranty claims, and project-related inquiries. Ensure timely and professional customer support , providing technical guidance and solutions. Lead emergency response efforts and coordinate on-call field service teams to address urgent issues. To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable. Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Learn more about us at Utility Districts - Inframark
