Night Manager - Marriott DFW Airport

Night Manager - Marriott DFW Airport Marriott Dallas Ft Worth Airport Hotel Irving, TX Job Details Full-time From $46,000 a year 1 hour ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Bilingual Operations management Multilingual Night audit Accounting Full Job Description Overview Join our dynamic team as a Night Manager at a premier hotel near the airport, where energy meets hospitality excellence! In this vital leadership role, you will oversee overnight operations, ensuring seamless guest experiences and maintaining the highest standards of service. Your proactive approach will foster a welcoming environment for guests and staff alike, driving operational efficiency and guest satisfaction through your expertise in hotel management and customer service. If you thrive in fast-paced settings, possess strong multilingual skills, and are passionate about hospitality, this is your opportunity to shine! Responsibilities Lead the overnight front desk team, ensuring smooth check-in and check-out processes while delivering exceptional guest services. Manage the night audit process, reconciling accounts and preparing financial reports accurately and efficiently. Oversee guest relations by addressing inquiries, resolving issues promptly, and ensuring a positive experience for all visitors. Supervise security procedures, monitor CCTV surveillance, and coordinate with emergency responders if necessary to maintain a safe environment. Ensure adherence to hotel policies, phone etiquette standards, and multi-line phone system protocols to uphold professional communication. Support the team in handling guest requests, special accommodations, and resolving complaints with a friendly, solution-oriented approach. Maintain detailed shift reports, incident logs, and ensure compliance with all safety regulations. Qualifications Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles. Strong customer service skills with an emphasis on guest relations and hospitality excellence. Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively. Excellent communication skills with proficiency in phone etiquette and multi-line phone systems. Demonstrated leadership capabilities with the ability to manage staff during overnight shifts confidently. Knowledge of hotel management systems and resort operations is preferred. Ability to handle high-pressure situations calmly while maintaining professionalism. Embark on a rewarding career where your leadership transforms guest experiences overnight! We value energetic professionals who are dedicated to delivering top-tier hospitality services in a vibrant environment. Join us to make every night memorable for our guests!

Pay:

From $46,000.00 per year

Benefits:

401(k) Dental insurance Free parking Health insurance Paid time off Vision insurance Ability to

Commute:

Irving, TX 75063 (Required)

Work Location:

In person