Tasting Room Ambassador-Full Time

Tasting Room Ambassador-Full Time Llano Estacado Winery - 4.9 Lubbock, TX Job Details Full-time 1 day ago Qualifications Retail sales transactions Computer operation Guest relations Computer literacy Customer inquiry handling Computer skills POS systems Full Job Description Tasting Room Ambassador Reports To Director of Hospitality Position Summary The Tasting Room Associate delivers exceptional hospitality by welcoming guests, leading engaging wine tastings, and educating customers on Llano Estacado Winery wines and offerings. This role supports tasting room and restaurant service, processes transactions accurately, and helps drive sales of wine, food, and wine club memberships. Associates maintain a clean, safe, and welcoming environment across front- and back-of-house areas and support events and multiple locations as needed. Key Responsibilities Guest Experience & Hospitality Greet guests warmly and create a positive first impression Lead educational, personalized wine tastings that reflect Llano's brand and hospitality standards Answer questions confidently and offer recommendations based on guest preferences Sales & Wine Club Growth Meet or exceed sales goals for wine, food, and wine club memberships Promote wine club benefits in a natural, guest-first way Support retail presentation, merchandising, and inventory restocking Service & Operations Take orders, prepare and serve food and beverages in accordance with health and safety guidelines Accurately process sales, reservations, and shipments using the point-of-sale system Maintain cleanliness of tasting room, restaurant, patio, and restrooms Wash, sanitize, and polish glassware; maintain service stations and stocking levels Events & Team Support Support onsite events, including setup and breakdown Assist in the kitchen as needed (dishwashing, prep support, receiving/storing supplies) Work across multiple Llano Estacado locations as business needs require Perform other duties as assigned Requirements & Qualifications Ability to provide warm, professional service in a fast-paced environment Strong communication skills and comfort engaging with the public Sales-minded with a hospitality-first approach (you can be friendly and effective) Reliable, self-motivated, quick learner, and team-oriented Comfortable using a POS system, cash register, and basic computer functions Ability to work evenings, weekends, holidays, and events as scheduled Community involvement is encouraged and supported Physical Requirements Ability to perform essential physical duties including standing/walking for extended periods, bending, reaching, and lifting/carrying up to 40 lbs (cases/boxes) Certifications (Required / Reimbursed) Must complete a State of Texas Food Handler course within 30 days of hire (reimbursed upon successful completion) Must complete Texas Alcoholic Beverage Commission (TABC) certification within 30 days of hire (reimbursed upon successful completion) Wages Hourly Tip share