Operations Manager

Operations Manager Cowboys Fit - 4.2 Plano, TX Job Details Full-time 5 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Customer retention Guest relations Operations management Sales Facilities management Merchandising Staff scheduling Employee relations Greeting customers Processing cash transactions Mid-level Performance management Compliance management implementation Team development Hiring Team management Safe environment creation Recruiting Deposits Achieving sales targets Clean workspace maintenance POS systems Escalation handling Staffing management File organization Overseeing training Staff development

Full Job Description Benefits:

Commission Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Vision insurance

JOB TITLE

Operations Manager COMPANY:

Cowboys Fit

DIRECTLY REPORTS TO

General Manager

DEPARTMENT

Management Team

POSITION OVERVIEW

The Operations Manager (OM) ensures that the club delivers the best guest and member experience. Responsible for communicating and upholding company standards and leading by example for managing a clean, friendly, and well-maintained club Ensures that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club Hires, trains, and develops a strong team of Member Services, Rowdy Room, Recovery Lounge, and Fuel Zone professionals that delivers on company goals and reflects its values Responsible for the successful attainment of department targets (e.g. customer service, cleanliness, Fuel Zone (if applicable) and Recovery Lounge revenue, and member retention) Ensures that the facility is well equipped and provides a clean and safe environment for both members and employees

KEY RESPONSIBILITES

Service Management Ensure that all club members are delivered a high member service experience Proactively engage club member base, regularly greet and interact with members, respond to member emails, and efficiently resolve shift report requests Resolve member concerns and complaints in a professional manner within club parameters Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience Assist General Manager (GM) in providing direction to third party janitorial service Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience Drive club efforts in achieving revenue goals in Fuel Zone (if applicable) Drive club efforts in achieving revenue goals in Recovery Lounge Work with GM in implementation of promotions and merchandising Ensure Rowdy Room team members follow all policies and procedures to ensure a safe environment for our member's children Ensure the proper adult to child ratio is enforced in Rowdy Room Ensure that team members have completed the appropriate HR training Implement operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance Mediate club team member relation matters for all club operations team members Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, telephone inquiry, guest registration, ups sheet, cash handling, member ID cards, etc. Make daily banking deposits Order and maintain all supplies Supervise point-of-sales (POS) operations Maintain a fully engaged and high performing member service team that aligns with company values and goals Hire (with GM approval) qualified Member Services, Rowdy Room, Recovery Lounge and Fuel Zone staff Manage Member Services, Rowdy Room, Recovery Lounge and Fuel Zone staff schedule within budgeted hours submitted to and approved by GM Conduct monthly meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals Coach staff under the guidance of the GM and consult with the corporate office for additional direction when necessary Perform other duties as required. Employee responsibilities are subject to change at any time

WORK SCHEDULE

This is a full-time management position. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. Your hours should include prime time and should allow you to interact with staff and members throughout the day. Special events, promotions, and other demands will require some early mornings, late nights, and weekends. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.