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Program Manager Operations
Job
Tata Consultancy Services
Plano, TX (In Person)
$130,000 Salary, Full-Time
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Job Description
Program Manager Operations Tata Consultancy Services
- 3.9 Plano, TX Job Details $120,000
- $140,000 a year 2 hours ago Qualifications Performance monitoring Staff performance monitoring Service agreement management Metrics Reporting Team management Telecommunication Management reporting Project stakeholder communication Stakeholder management Full Job Description Must Have Technical/Functional Skills Understanding of Telecom domain, Wire center, Copper to Fiber migration, Contact Center, SLA•Setting up monitoring Governing and reporting KPI & Metrics, Team, Customer and SLA/SOW Management, Internal/External Stakeholder Management Roles & Responsibilities Set up and oversee daily operations and ensure SLA/KPI adherence Monitor team productivity and drive performance improvements Manage and coach Engagement Managers and agents Handle escalations and ensure timely resolution Support process improvements and operational efficiency Track and report key performance metrics Drive daily/weekly governance and reporting with clients, sharing updates and addressing risks and mitigations
Generic Managerial Skills:
Drive daily/weekly governance with clients, sharing updates and addressing risks Performance monitoring and reporting from People, Process, Technology and Cost (P&L perspective)Customer and SLA/SOW Management Salary Range:
$120,000- 140,000 a year Location Plano, TX Job Function
TECHNOLOGY
Role Program Manager Job Id 415824 Desired Skills Customer Relationship Management Salary Range $120,000- 140,000 a year