Operations Manager- Roanoke, VA 3PL

Temco Logistics , a proud subsidiary of The Home Depot , is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we'd love to hear from you.

Must-Have Skills:

Transportation operations experience Routing and dispatching experience Warehouse management experience

Job Responsibilities:

Monitor daily delivery operations and resolve service exceptions Support drivers and customer service teams with real-time troubleshooting Train and onboard new team members Build, manage, and adjust office and driver schedules Order and maintain office supplies Prepare delivery manifests and ensure dispatch readiness Collaborate with routing and driver managers to optimize performance Review payroll and resolve discrepancies Process reschedules, cancellations, and customer service exceptions Oversee inbound and outbound logistics at 3PL locations Track recycling and waste levels and recommend operational improvements Track delivery exceptions and ensure timely resolution Monitor compliance with check-ins, paperwork, and routing standards Review next-day delivery plans and adjust schedules as needed Submit nightly operations recap reports Attend weekly planning and operations meetings Conduct inventory checks and order supplies On-time and complete delivery performance Driver satisfaction and engagement scores Employee retention and safety compliance Labor hours and productivity versus goals Fleet damage and repair cost management