Director of Operations

• Position Summary:

• The Director of Operations is responsible for the overall administrative and operational management of the outpatient substance abuse treatment center.

This role ensures the delivery of high-quality, compliant, and client-centered services while optimizing efficiency, staff performance, and program outcomes. The Director collaborates with clinical leadership to support evidence-based practices and maintain regulatory compliance.

• Key Responsibilities:

• Oversee daily operations of outpatient substance abuse treatment programs, including scheduling, intake, and service delivery
• Ensure compliance with all federal, state, and local regulations, accreditation standards, and licensing requirements
• Develop, implement, and monitor operational policies and procedures
• Manage budgets, financial performance, and resource allocation
• Supervise and support administrative and non-clinical staff; assist with clinical staff coordination as needed
• Partner with Clinical Director to align operational processes with treatment goals and best practices
• Monitor key performance indicators (KPIs) and implement quality improvement initiatives
• Oversee billing, collections, and revenue cycle processes to ensure financial sustainability
• Maintain relationships with referral sources, community partners, and stakeholders
• Ensure a safe, welcoming, and therapeutic environment for clients and staff
• Lead staff training initiatives related to operations, compliance, and customer service
• Manage facility operations, including vendor relationships and maintenance

• Qualifications:

• Minimum of 2-3 years experience in healthcare operations,
• Experience in substance abuse or behavioral health settings strongly preferred
• Strong knowledge of regulatory requirements (e.g., HIPAA, state licensing, accreditation bodies such as CARF or Joint Commission)
• Proven experience in budget management and operational efficiency
• Excellent leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

• Preferred Skills:

• Familiarity with electronic health records (EHR) systems
• Data-driven decision-making and performance management experience
• Strong problem-solving and conflict resolution abilities

• Work Environment:

• Outpatient clinical setting
• May require occasional evening or weekend hours depending on program needs

• Compensation & Benefits:

• Competitive salary (commensurate with experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities

Pay:

$55,201.14

• $65,457.

29 per year

Work Location:

In person Director of Operations Roanoke Refuge 1630 Braeburn Drive, Salem, VA 24153 $55,201.14

• $65,457.29 a year
• Full-time $55,201.14
• $65,457.29 a year
• Full-time

• Position Summary:

• The Director of Operations is responsible for the overall administrative and operational management of the outpatient substance abuse treatment center.

This role ensures the delivery of high-quality, compliant, and client-centered services while optimizing efficiency, staff performance, and program outcomes. The Director collaborates with clinical leadership to support evidence-based practices and maintain regulatory compliance.

• Key Responsibilities:

• Oversee daily operations of outpatient substance abuse treatment programs, including scheduling, intake, and service delivery
• Ensure compliance with all federal, state, and local regulations, accreditation standards, and licensing requirements
• Develop, implement, and monitor operational policies and procedures
• Manage budgets, financial performance, and resource allocation
• Supervise and support administrative and non-clinical staff; assist with clinical staff coordination as needed
• Partner with Clinical Director to align operational processes with treatment goals and best practices
• Monitor key performance indicators (KPIs) and implement quality improvement initiatives
• Oversee billing, collections, and revenue cycle processes to ensure financial sustainability
• Maintain relationships with referral sources, community partners, and stakeholders
• Ensure a safe, welcoming, and therapeutic environment for clients and staff
• Lead staff training initiatives related to operations, compliance, and customer service
• Manage facility operations, including vendor relationships and maintenance

• Qualifications:

• Minimum of 2-3 years experience in healthcare operations,
• Experience in substance abuse or behavioral health settings strongly preferred
• Strong knowledge of regulatory requirements (e.g., HIPAA, state licensing, accreditation bodies such as CARF or Joint Commission)
• Proven experience in budget management and operational efficiency
• Excellent leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

• Preferred Skills:

• Familiarity with electronic health records (EHR) systems
• Data-driven decision-making and performance management experience
• Strong problem-solving and conflict resolution abilities

• Work Environment:

• Outpatient clinical setting
• May require occasional evening or weekend hours depending on program needs

• Compensation & Benefits:

• Competitive salary (commensurate with experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities

Pay:

$55,201.14

• $65,457.

29 per year

Work Location:

In person