Supervisor, Tow Operations (SEA)

Supervisor, Tow Operations (SEA) McGee Air Services - 2.7 SeaTac, WA Job Details Full-time $28.46 - $39.84 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Aircraft pushback tractor Driver's License Wheelchair assistance Driving Full Job Description Company Description McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive. Our Values Safety, Mutual Respect, Service, Accountability, Integrity, Pride Pay Range $28.46-$39.84/hour Compensation is determined by several factors, including location, relevant experience, skill level, and internal equity. Please note, we don't typically hire above midpoint. Work Schedule 100% onsite, with flexibility to work early mornings, late nights, weekends and holidays. Benefits That Help You Soar Joining #TeamMcGee opens the runway to a full suite of rewards designed to help you thrive on the ground and explore the world above it. Some benefits can vary based on location, employment status, or length of employment. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, & Horizon Air…explore the world on us! Comprehensive medical, dental, & vision insurance. 401(k) with company match. Company provided life insurance. Opportunity to earn additional pay each quarter based on performance. Generous holiday pay and paid time off. Job Description The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best in class ground handling services. The operational supervisor is charged with monitoring the performance of the operation, supervising McGee Teammates, and building an environment where safety, team member engagement and operational performance are paramount. The Operations Supervisor anticipates operational needs, makes required adjustments to respond to challenges, and provides the team and leadership with information to ensure a successful operation. This role collects operational and safety information and translates it into various briefings, in time report outs and formal reporting for team members, leadership, and customers. As a leader within our operational team, we expect the Operations Supervisor(s) to engage in honest two-way communication with our staff to promote a safe, well-run operation and a promote a positive work environment for our teammates. Operational Supervisors will be hired into specific functional areas, such as Tow, Ramp, Fleet, Safety etc. As such, the specifics of the job will vary across the functional areas, but the below responsibilities and qualification are required and expected for any Operational Supervisors. Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of the operation. Dispatch, assign work, monitor ramp operations, fleet performance, and baggage transfer operations. Coaches, guides, and mentors team members to ensure safety and operational metrics are met. Prepare and present safety and operational briefings both internally to McGee and externally to our customers. Partner with other supervisors and leadership to ensure effective balancing of tasks and coverage. Act as liaison between McGee Air Services and customers. Represents McGee in briefings with customer Managers on Duty to plan for Irregular Operations, tows, extra flights, and other special situations. Conduct investigations and collect required information on operational/safety metrics. Assists in safety incidents as well as ensuring documented follow-ups, lessoned learned, mitigations and corrective action plans are documented, managed, and implemented. Actively observes operation to identify areas of improvement in both safety, training, and operations. Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries/investigations, mitigation plans, safety incidents, equipment status, and staffing information Monitor staffing during start times and coordinate, support, and communicate re-balancing of operational crews. Perform required audits, investigations, and participates in/leads any disciplinary actions. Evaluate individual and teamwork performance, coach, and counsel to support employee growth and operational performance, and document discussions and improvement plans. Promote and maintain a culture of safety and mutual respect at all times. Responsible for ensuring that equipment is available, maintained, and operated in a safe manner, to include daily inspections and removal from service when necessary Foster an inclusive, engaging, and high-performance culture that always demonstrates McGee's values. Recognize and celebrate individual and team performance Other duties as assigned Qualifications Two (2) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations preferred Highly self-motivated with the ability to juggle multiple tasks in a fast-paced environment Excellent communication skills Ability to diffuse tense and/or stressful situations and workplace conflicts Experience coaching and counseling team members on performance related issues preferred Skilled in all aspects of aircraft servicing, loading, baggage and cargo handling Self-motivated individual able to work collaboratively in a team environment Able to lead, motivate, and successfully communicate with a diverse workgroup Proven ability to direct the work of others in a positive way Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting Ability to lift up to 75 pounds on a frequent basis Ability to push wheelchair with passenger who may weigh over 200 pounds Flexibility to work varied shifts, weekends, and holidays High school diploma or equivalent preferred Must be at least 18 years of age Must be authorized to work in the U.S.

Additional Information Physical Demands & Work Conditions Lifting/Carrying:

Ability to frequently lift, push, pull, and carry baggage and cargo weighing up to 50 pounds regularly, and occasionally up to 75 pounds or more. This often involves lifting items onto raised surfaces or into confined aircraft bins.

Movement:

Frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods (up to 8-hour shifts or more). Ability to climb stairs/ladders and work in cramped or high places. Manual dexterity required for handling documents and operating equipment.

Driving/Operating Equipment:

Must be able to operate various ground support equipment (GSE) such as tugs, belt loaders, and baggage carts, which requires a valid driver's license and the physical capability to do so safely.

Vision/Hearing:

Clear vision (including depth perception and peripheral vision) and hearing are required for monitoring flight information, communication via radio/headsets, and safety compliance in a noisy environment.

Outdoor Exposure:

The job is performed primarily outdoors in all weather conditions, including extreme heat, cold, rain, and snow.

Noise and Environment:

The work environment is very noisy, near active aircraft engines and ground support machinery, and may involve exposure to fumes, dust, and other airborne particles. Hearing protection is usually provided and required. Physical Capabilities Testing This position requires significant physical agility; you may be required to complete a Physical Capabilities Test post offer that will demonstrate your ability to: Lift, carry, and place weighted standardized boxes, suitcases, or duffel bags from floor height to overhead. Climb steps carrying weighted standardized box, suitcase, or duffel bags. Sit and rotate to the left, right, and behind and visually identify a letter or number. Pull a weighted sled a standardized distance. Union Information This position is part of a Collective Bargaining Agreement (CBA). Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. Therefore, the company cannot guarantee certain days off. EEO Statement McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Pay:

$28.46 - $39.84 per hour