Manager Insurance Brokerage Operations

Manager Insurance Brokerage Operations Rural Mutual Insurance - 3.7 Madison, WI Job Details $70,000 - $105,000 a year 1 day ago Benefits Disability insurance Dental insurance Vision insurance 401(k) matching Qualifications Spanish Operations management Market analysis Sales management Customer service 5 years Bachelor's degree in finance Regulatory compliance Bachelor's degree in business Process improvement Improving operational efficiency Sales team management Compliance management implementation Finance Property & Casualty License Team development Policy & process development Bachelor's degree Decision making Staff training Property casualty insurance Networking through strategic partnership building Senior level Strategic partnerships Business Leadership Communication skills Staff development Performance evaluation Full Job Description Are you ready to lead and make an impact at a Top 50 Property & Casualty Insurance Company? As the manager of insurance brokerage operations , you'll guide and inspire a team of dedicated insurance professionals, ensuring seamless and efficient operations within our brokerage department. You'll play a key role in overseeing daily activities, including sales, customer service, staff development, and compliance. Your leadership will be instrumental in driving our mission to deliver exceptional customer service and uphold the highest industry standards. We're looking for someone with a passion for leadership and a commitment to excellence. This role offers a flexible, hybrid work arrangement with occasional travel within Wisconsin. At Rural Mutual Insurance, you'll find a welcoming, supportive environment where professional growth is nurtured. Our commitment to a healthy work/life balance is reflected in our competitive compensation package, which includes health, dental, life, LTD, and vision insurance, an employee bonus plan, a matching 401(k) plan, and generous time-off benefits. We've earned recognition as a Madison Magazine Best Places to Work , and an A+ AM Best financial strength rating . Join us and be part of a company that values innovation, employee well-being, and making a meaningful impact in the insurance industry. If you're ready to take the next step in your career, we'd love to hear from you.

Compensation:

$70,000 - $105,000 yearly

Responsibilities:

Lead and manage the brokerage team to achieve the department's goals and objectives. Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary. Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue. Ensure the department complies with all applicable regulations and company policies. Develop and maintain relationships with agents and outside partnerships to ensure the department's success. Train team members regarding product knowledge, procedures, and customer service. Monitor market trends and provide recommendations to the Director of Statewide Services, Inc. Develop and implement policies and procedures to improve the efficiency and effectiveness of the department. Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends. Ensure all documentation and reporting are accurate and up to date. Other duties as assigned.

Qualifications:

5+ years of experience in brokerage or a non-standard market. Bachelor's degree in business, finance, or other related field, or equivalent experience. Property & Casualty license in the state of Wisconsin is required. Licensing in other states, as required by the brokerage firm, will need to be completed within 6 months of assuming this role. Strong leadership, communication, and interpersonal skills. Excellent knowledge of non-standard products, markets, and regulations. Has a track record of exceeding goals successfully. Implements ideas that improve processes and performance. Develops others through coaching, feedback, exposure, and stretch assignments. Considers all relevant factors and uses appropriate decision-making criteria and principles. Ability to analyze market trends and provide recommendations to the Director of Statewide Service. Strong organizational and planning skills. Excellent attention to detail and ability to multitask. Ability to work in a fast-paced, dynamic environment, under pressure, and meet tight deadlines. Bilingual abilities (Spanish, Hmong, etc.) are a plus. A consistent workspace that can support direct, hardwired connectivity may be required for your role.

About Company What You'll Love About Rural Mutual Insurance:

We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees. We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do. We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.