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Hospitality & Property Operations Coordinator
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Veriha Trucking, Inc.
Marinette, WI (In Person)
$42,500 Salary, Full-Time
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Job Description
About the Role We are seeking a highly organized, hands-on Hospitality & Property Operations Coordinator to oversee the daily operations of our 20-room hotel property. This role is responsible for ensuring a clean, safe, welcoming, and well-maintained environment for guests while managing the operational, administrative, vendor, maintenance, billing, and guest-relations functions of the property. The ideal candidate is proactive, service-minded, detail-oriented, and comfortable balancing guest hospitality with property upkeep, room turnover and cleaning, vendor coordination, billing follow-up, and operational problem-solving. Key Responsibilities Hotel Operations & Guest Experience Serve as the primary point of contact for guest questions, issues, and support. Manage booking operations for internal and external guests, including room assignments, guest communication, door codes, and check-in/check-out support. Ensure a positive guest experience through timely communication, professionalism, and problem resolution. Address guest complaints, concerns, policy violations, and code-of-conduct issues appropriately. Support guest removal when necessary due to non-payment, non-compliance, or safety concerns. Monitor room availability and readiness, including same-day booking needs. Billing, Payments & Collections Authorize, process, and follow up on payments for guest stays. Monitor guest accounts and outstanding balances. Communicate professionally with guests regarding payment expectations, collections, and billing questions. Partner with leadership to review rates, policies, and revenue opportunities based on occupancy trends and guest activity. Property, Facilities & Vendor Management Oversee general property condition and coordinate routine maintenance and repairs. Identify facility needs, damages, safety concerns, and upkeep priorities. Manage vendor relationships, including scheduling, communication, follow-up, and quality checks. Ensure common areas, rooms, exterior areas, and guest spaces are maintained to company standards. Coordinate repairs or extra cleaning charges when guest damage or excessive cleaning needs occur. Cleaning Oversight & Room Readiness Ensure timely turnover of rooms after guest departures. Inspect rooms and common areas for cleanliness, damages, supplies, and readiness. Coordinate cleaning priorities to support occupancy and same-day room availability. Effectively clean and complete laundry to maintain service levels. Operational Support Train, coach, and support after-hours or backup personnel on hotel operations. Maintain clear operating procedures for guest communication, booking, payment, cleaning, maintenance, and escalations. Track and report key operational metrics, such as occupancy, revenue, room availability, maintenance concerns, and guest issues. Qualifications Experience in hospitality, property management, facilities coordination, customer service, or related operations preferred. Strong communication and problem-solving skills. Ability to manage guest concerns professionally and confidently. Comfortable coordinating vendors, maintenance needs, billing follow-up, and daily operational priorities. Strong attention to detail and follow-through. Ability to work independently and take ownership of the property's day-to-day success. Basic computer skills and ability to use booking, payment, email, or property-management systems. Ability to occasionally lift, bend, walk rooms/property, and cleaning. Ideal Candidate The right person for this role is someone who notices what needs to be done and takes action. They care about guest experience, property condition, cleanliness, safety, and operational consistency. They can switch between hospitality, administration, vendor coordination, and hands-on property support without losing sight of the bigger picture.