Business Operations Manager

Business Operations Manager Zund America - 3.2 Oak Creek, WI Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Stakeholder engagement Operations management Import management 5 years ERP systems Improving operational efficiency Supply chain transportation management Warehouse management Salesforce Cloud Analysis skills Performance Improvement (PI) Data analytics CRM system proficiency Senior level Cross-functional collaboration Cross-functional team management Process management Leadership Data-driven decision making Stakeholder relationship building Cross-functional communication Supply chain collaboration Supply chain process improvement Stakeholder management Full Job Description Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible. Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers. Interested? Apply now and find out how you can be a contributing factor in our customer's success! Summary/Objective The Business Operations Manager owns and drives efficient, scalable, and consistent execution across the organization. This role leads process improvement, supply chain coordination, and cross-functional alignment to ensure operations are structured, efficient, and continuously improving. The position serves as a key connector across departments, systems, and global stakeholders to enhance performance, eliminate inefficiencies, and support data-driven decision-making. This role owns how ZAM executes across processes, systems, and supply chains.

What you would do:

Lead continuous improvement of key business processes across the customer journey Develop, implement, and maintain SOPs and operational standards Identify process inefficiencies and implement practical, scalable solutions Oversee and own end-to-end supply chain and logistics coordination, including import/export processes, brokers, and tariff classification Manage relationships with logistics partners to ensure cost efficiency and reliability Monitor delivery performance, lead times, and operational metrics Support and guide the Warehouse team (execution remains with Warehouse Manager) Serve as key user for CRM (Salesforce) and ERP systems, driving effective utilization and enhancements What we require from you: 5+ years of experience in operations, business operations, supply chain, process management or similar roles Experience with CRM (Salesforce preferred) and ERP systems Proven leadership or team management experience Demonstrated ability to lead cross-functional initiatives and drive process management Experience managing supply chain or operational processes Process improvement and continuous improvement methodologies Supply chain and logistics coordination Data analysis and performance tracking Systems thinking and operational optimization Strong analytical and problem-solving skills Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K). Zund America, Inc. is an EEO employer.