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Operations Manager
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River Riders
Harpers Ferry, WV (In Person)
$50,000 Salary, Full-Time
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Job Description
River Riders is seeking an experienced, hands-on Operations Manager to help lead a one of a kind team at a premier outdoor adventure destination. This role is ideal for a motivated leader who thrives in dynamic, fast-paced environments, enjoys working both "in" and "on" the business, and is passionate about creating remarkable experiences through safe, efficient, and high-energy operations. As Operation Manager, you will work closely with the General Manager(s) and executive team to oversee the day-to-day operations of multiple departments including river trips, waterpark, zip line canopy tours, aerial adventure park, campground operations, transportation, maintenance, summer camp, and seasonal winter activities. This position plays a critical leadership role in ensuring operational excellence, staff performance, guest satisfaction, and safety across the resort. Key ResponsibilitiesResponsibilities Oversee daily operations and staff across all departments and all seasons Ensure safe, efficient, and timely trip departures and guest experiences Coordinate staffing, scheduling, training, and performance management Work as the duty manager for the entire business Perform opening and closing duties/tasks Ensure trips depart on time Takes initiative to solve issues that arise across departments involving guests, staff, and equipment In control of inventory and equipment readiness Coordinate with maintenance and transportation departments for daily operations. Work with leadership to make operational decisions based on weather, water levels, and guest needs Maintain and encourage company and compliance standards, through policies and procedures, operational checklists and safety procedures Address guest and employee concerns professionally and effectively Support a positive, energetic, and team-oriented work environment during high-volume seasonal operations Qualifications Previous operations or leadership experience in hospitality, outdoor recreation, or adventure tourism Comfortable managing multiple priorities and adapting quickly throughout the workday Ability to stay calm, organized, and solution-focused in a fast-moving environment Current First Aid/CPR certification Valid CDL with passenger endorsement preferred Experience with rafting, zip line, aerial adventure, or outdoor recreation operations would be a strong asset Strong communication, leadership, and problem-solving skills Mechanically inclined and comfortable working outdoors in all conditions Physical Requirements Ability to lift up to 50 pounds regularly Ability to work outdoors in varying weather conditions Ability to safely operate vehicles, equipment, and tools Flexible schedule including weekends, holidays, and peak seasonal periods Why River Riders? Located in beautiful Harpers Ferry, WV, River Riders offers a unique opportunity to build a career in adventure tourism while working alongside passionate outdoor professionals. We are committed to creating remarkable experiences for our guests while fostering a supportive, energetic, and mission-driven workplace culture. Join us and help lead adventure on the rivers, trails, and mountains of Harpers Ferry.