OPERATIONS MANAGER

OPERATIONS MANAGER

Job Description

GENERAL SUMMARY

Provides support for functions of Central Operations. Assists with interviewing and hiring new applicants, conducts performance appraisals and budgeting. Monitors state and federal regulations to ensure compliance within the department. Advises management on technical and operational issues regarding the department. Ensures that customer service standards are maintained.

RESPONSIBILITIES AND DUTIES

Reconciles the Fed Reserve Bank account and Correspondent Bank accounts and Misc. Due from adjustments. Reconciles bank statement to Bank of Colorado's General Ledger accounts. Back up to most Operations Center Functions including but not limited to Non Post, EIM, Return Items, Return mail, Legal document processing, Fed reporting, Backup Withholding. Reviews FMS accounts and multiple exception reports and follows up with branches on exceptions. Reviews outstanding Official checks. Processes allocations for correspondent charges along with misc expenses. Changes bank rates for Inst. 13 and Inst. 16 Conducts specific audits on a Monthly Basis. Balances various other FMS accounts. Assists with the management of personnel concerning staffing, performance appraisals, promotions and salary recommendations. Enforces department and bank policies and procedures, is supportive of Pinnacle Management and our Service Mission. Assists in training of procedure changes that impact the branches. Monitors state and federal regulations to ensure compliance. Coordinates with PDS on EIM processing and ATM issues. Adds and removes EOD codes on the navigator system. Assists with branch related functions such as cash counts, teller audits and opening and closing of location. Other duties as assigned by management. Regular and reliable attendance.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of bank operations, products, policies, procedures and compliance. Knowledge of research, customer service, proof and statement rendering. Knowledge of supervisory practices and principles. Knowledge of ITI system, network, PC software packages. Knowledge of all departmental functions Skill in communicating with co-workers, customer, management in a courteous and professional manner. Skill in operating computer systems. Ability to develop new techniques or procedures for performing various tasks. Ability to demonstrate accuracy and efficiency in a fast paced environment. Ability to work under pressure meeting critical deadlines and have multitask abilities.

EDUCATION AND EXPERIENCE

High school graduate or equivalent. Previous banking experience or equivalent work experience. Five or more years of bank operations experience preferred. Supervisory or leadership experience preferred but not required.

PHYSICAL REQUIREMENTS

Seeing:

75-100% Must be able to read computer screens and reports

Hearing:

75-100% Must be able to communicate with co-workers and telephone

Standing/Walking:

0-24%

Climbing/Stooping/Kneeling:

0-24%

Lifting/Pulling/Pushing:

0-24%

Fingering/Grasping/Feeling:

75-100% Must be able to use computer, write

PHYSICAL DIMENSIONS

Light Work:

Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects, including the human body. Job involves sitting most of the time and walking and standing some of the time.

NOTE:

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified. More Details More Details Benefits We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.

Other benefits include:

8 paid holidays.

• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
• After five years, 22 PTO days each year.
• After ten years, 27 PTO days each year.
• Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 16 hours of paid sick time upon their hire date.
• Health, dental, prescription drug card, vision, and voluntary life insurance plans.

Health Savings Account with employer contributions. Flexible medical and dependent care spending plans. Parental Leave after one year of full time employment. 401K plan after 3 months and start of next quarter with employer contributions and profit sharing. Free checking account and basic printed checks. Free safe deposit box. $50,000 group term life insurance. Long term disability insurance. Employee Assistance Program. Educational Assistance.

• Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the

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