Order Entry Specialist

Job Title:

Order Entry Specialist Job Description The Order Entry Specialist accurately processes customer orders, supports quoting and pricing activities, and ensures timely coordination of shipments to meet customer expectations. This role builds strong relationships with customers and internal departments, maintains accurate backlog and pricing information, and responds promptly to customer inquiries and issues while upholding company policies and procedures. Responsibilities Develop and maintain a strong working rapport with a national customer base through professional, responsive communication. Review customer requests and prepare accurate quotes that align with customer requirements and company pricing modules. Follow up via email and phone to determine whether quotes have been won or lost and document outcomes as needed. Receive, review, and accurately enter customer orders into the system, ensuring correct pricing, quantities, and delivery details. Monitor backlog to ensure order entry reflects accurate dates and supports timely fulfillment. Coordinate shipping arrangements to meet customer expectations and required delivery timelines. Work closely and collaboratively with Production Control, Manufacturing, Purchasing, Engineering, Accounting, and other departments during all phases of the quote and order process. Respond promptly to customer inquiries and complaints, and work to resolve issues effectively and professionally. Support the enforcement of company policies and procedures related to order entry, pricing, and customer service. Monitor team workload and help ensure tasks are distributed and completed in a timely and accurate manner. Maintain awareness of margins by product group and support accurate pricing decisions. Handle customer service tasks such as order processing, order fulfillment, sales support, and customer support via phone and email. Perform data entry with a high level of accuracy, including working with purchase orders, inventory-related information, and lead times. Utilize ERP systems, Microsoft Office (with emphasis on Excel), and other tools to manage orders, data, and customer communications. Demonstrate commitment to daily learning, continuous improvement, and giving 100% effort in all assigned tasks. Apply basic math and geometric functions when reviewing orders, quotes, or product specifications. Use basic blueprint reading skills and mechanical aptitude, when applicable, to interpret customer requirements. Essential Skills Strong computer skills with emphasis on Microsoft Office, particularly Microsoft Excel. Ability to perform accurate and efficient data entry for order entry and order processing. Customer service experience with a focus on being customer service oriented and responsive. Strong organizational skills and attention to detail. Ability to multitask effectively in a fast-paced environment. Exceptional oral and written communication skills, including professional email communication. Excellent phone etiquette and comfort handling customer calls and inquiries. Basic math skills, including some geometrical functions. Ability to read and interpret basic blueprints is desired but not required. Mechanical aptitude to understand products and services at a basic level. Experience using Microsoft Office suite, including Word, Excel, and Outlook. Ability to work with lead times, purchase orders, and inventory-related information. Good organizational and problem-solving skills. High attention to detail and accuracy in all tasks. Ability to handle multiple priorities and tasks simultaneously. High school diploma or equivalent, or comparable related experience. Additional Skills & Qualifications Previous experience with ERP systems is useful but not required. Dispatch experience is preferred but not required. Experience in customer service, call center, or sales support environments. Familiarity with SAP or similar enterprise systems is beneficial. Experience with order fulfillment, mail sorting, and clerical tasks. Comfort using RF scanners or similar warehouse or inventory tools is a plus. College degree, community college degree, or online classes/certificates are a plus but not required. Ability to develop strong knowledge of all products and services offered. Enthusiasm, self-confidence, and a positive, professional attitude. Willingness to continuously learn and improve processes and skills. Work Environment This position follows a Monday through Friday schedule, typically from 7:00 a.m. to 4:30 p.m. The role operates in a professional office environment where computers, ERP systems, Microsoft Office applications, phones, email, and other standard office equipment are used regularly. The work involves frequent interaction with customers and internal departments, as well as handling electronic and possibly physical documentation related to orders, inventory, and shipping. The environment is fast-paced and detail-oriented, requiring consistent focus on accuracy, organization, and timely completion of tasks. Job Type & Location This is a Contract to Hire position based out of Lodi, CA. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lodi,CA.

Application Deadline This position is anticipated to close on May 29, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.