Order Entry Administrator

Order Processing and Management Efficiently manage the end-to-end order processing workflow by receiving, reviewing, and accurately entering customer orders into the Enterprise Resource Planning (ERP) system. Perform thorough verification of order details, including product codes, quantities, pricing, and customer information to ensure accuracy and compliance with company standards. Customer Support and Communication Actively monitor communication channels such as Ruby and the Orders mailbox to promptly address general customer inquiries. Direct inquiries to the proper representatives and aid customers with requests, ensuring a high level of customer service and satisfaction. Documentation Ensure that all customer orders are accompanied by the necessary documentation and ease smooth processing and delivery. Aid in the preparation and aggregation of any and all manuals and support documents, such as meeting minutes and resources, to enhance team efficiency and customer understanding. Support Activities Provide comprehensive administrative support to the sales teams by accurately entering data for quotes and proposals. Maintain organized records and documentation to support the sales process and customer interactions. Cross-Functional Collaboration Collaborate effectively with engineering and production teams to ensure seamless order processing and fulfillment. Participate in regular cross-departmental meetings with sales, production, and planning teams to discuss order status, production schedules, and inventory levels. Contribute feedback and insights to improve data quality, streamline processes, and enhance overall customer satisfaction. Continuous Improvement and Training Proactively find and recommend process improvements to enhance the efficiency and accuracy of order entry operations. Engage in continuous learning and professional development opportunities to stay abreast of industry trends, best practices, and advancements in technology. Support team members by sharing knowledge and expertise, fostering a culture of continuous improvement and team growth. This role demands an elevated level of accuracy, diligence, and a commitment to excellent customer service. The ideal candidate will be a proactive analytical person with the ability to work collaboratively across departments and adapt to a challenging environment. Qualifications A college diploma or technical degree in business administration, supply chain management, or a related field is preferred. Proven experience in order entry, customer support, or related administrative roles. Proficiency in ERP systems and Microsoft Office Suite, showing strong technical aptitude. Exceptional diligence and accuracy, ensuring all data entered and processed is precise. Excellent communication and people skills, capable of effectively interacting with customers and team members. Ability to work collaboratively in a team environment, contributing positively to team dynamics and productivity. Strong organizational and multitasking abilities, adept at managing multiple tasks and priorities efficiently. Commitment to continuous improvement and professional development, consistently seeking ways to enhance skills and knowledge. Benefits Competitive salary and comprehensive benefits package. Opportunities for professional growth and development, including training and career advancement programs. A supportive and collaborative work environment that values teamwork, innovation, and excellence.

Job Type:

Full-time Pay:

$35,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Data entry: 3 years (Required)

Microsoft Excel:

3 years (Required) Ability to

Commute:

Suwanee, GA 30024 (Required) Ability to

Relocate:

Suwanee, GA 30024: Relocate before starting work (Preferred)

Work Location:

In person Order Entry Administrator Infinity Building Solutions LLC Order Processing and Management Efficiently manage the end-to-end order processing workflow by receiving, reviewing, and accurately entering customer orders into the Enterprise Resource Planning (ERP) system. Perform thorough verification of order details, including product codes, quantities, pricing, and customer information to ensure accuracy and compliance with company standards. Customer Support and Communication Actively monitor communication channels such as Ruby and the Orders mailbox to promptly address general customer inquiries. Direct inquiries to the proper representatives and aid customers with requests, ensuring a high level of customer service and satisfaction. Documentation Ensure that all customer orders are accompanied by the necessary documentation and ease smooth processing and delivery. Aid in the preparation and aggregation of any and all manuals and support documents, such as meeting minutes and resources, to enhance team efficiency and customer understanding. Support Activities Provide comprehensive administrative support to the sales teams by accurately entering data for quotes and proposals. Maintain organized records and documentation to support the sales process and customer interactions. Cross-Functional Collaboration Collaborate effectively with engineering and production teams to ensure seamless order processing and fulfillment. Participate in regular cross-departmental meetings with sales, production, and planning teams to discuss order status, production schedules, and inventory levels. Contribute feedback and insights to improve data quality, streamline processes, and enhance overall customer satisfaction. Continuous Improvement and Training Proactively find and recommend process improvements to enhance the efficiency and accuracy of order entry operations. Engage in continuous learning and professional development opportunities to stay abreast of industry trends, best practices, and advancements in technology. Support team members by sharing knowledge and expertise, fostering a culture of continuous improvement and team growth. This role demands an elevated level of accuracy, diligence, and a commitment to excellent customer service. The ideal candidate will be a proactive analytical person with the ability to work collaboratively across departments and adapt to a challenging environment. Qualifications A college diploma or technical degree in business administration, supply chain management, or a related field is preferred. Proven experience in order entry, customer support, or related administrative roles. Proficiency in ERP systems and Microsoft Office Suite, showing strong technical aptitude. Exceptional diligence and accuracy, ensuring all data entered and processed is precise. Excellent communication and people skills, capable of effectively interacting with customers and team members. Ability to work collaboratively in a team environment, contributing positively to team dynamics and productivity. Strong organizational and multitasking abilities, adept at managing multiple tasks and priorities efficiently. Commitment to continuous improvement and professional development, consistently seeking ways to enhance skills and knowledge. Benefits Competitive salary and comprehensive benefits package. Opportunities for professional growth and development, including training and career advancement programs. A supportive and collaborative work environment that values teamwork, innovation, and excellence.

Job Type:

Full-time Pay:

$35,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Data entry: 3 years (Required)

Microsoft Excel:

3 years (Required) Ability to

Commute:

Suwanee, GA 30024 (Required) Ability to

Relocate:

Suwanee, GA 30024: Relocate before starting work (Preferred)

Work Location:

In person