Client Service Associate (Order Mmgt)

Massachusetts Employer Client Service Associate (Order Mmgt)

Beverly, MA Apply Job Description:

- 4 Month Contract ? Account Set Up & Management relating to: o Customer Relationship Management & ERP database maintenance o Coordinate with Sales and customers to enter appropriate account information ? Order Support o Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments o Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication o Phone support: field inbound calls regarding customer inquiries and orders ? Quote Management ? Customer & Product Support o Troubleshoot logistics, product and procedural issues o Act as a customer advocate to ensure timely delivery and engage in customer complaint process o Actively participate with Client Services team to establish processes and improve efficiency o Add value to internal and external customers ? Support clients program/project compliance ? Lead qualification and follow up with Sales ? Return Materials Authorization for post-sale services ? Complete projects with little supervision and/or direction ? Other tasks as assigned

Required Qualifications:

? High School Diploma OR GED ? 2+ years of experience in customer facing role ? 2+ years of experience with ERP system (including CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules

Preferred Qualifications:

? Bachelor\'s Degree ? Ability and desire to succeed in a cross-functional working environment required ? Ability and desire to learn client base and industries ? Experience working with international customers ? 3+ years of experience with Microsoft Office Suite ? 3+ years of experience in Operations and Logistics Support role ? Ability to work independently with minimal supervision ? Demonstrate passion, dedication, professionalism and proven execution ? Desire to grow with company ? Professional written and verbal communication skills to clearly convey ideas, information, and concepts ? Superior attention to detail to accurately input data and navigate database Active Filters Client Service Associate (Order ... Beverly, MA Clear All Apply