Application Processor

Position Details Posting Summary College Assoc Provost Enrollment Mgmt Executive Area Provost & VP Academic Affairs Department Admissions Posting Detail Information Posting Number S1638P Job Type Full Time, Regular Pay Type Nonexempt/Hourly Pay Grade B Campus Location WMU-Kalamazoo - Main Campus Salary Range Pay is commensurate with qualifications and experience, combined with an excellent benefits package. General Summary Manages student records and processing application data to prepare applicant files for decision making. Ensures data quality and integrity in various information systems. Major Duties Creates, updates, and maintains applicant records in the customer relationship management system and student information system by entering both text-based and numerical data from printed and digital documents such as transcripts, test scores, and other application materials. Prepares records for recruitment-related communication, application review, and student enrollment. Communicates with internal and external customers via phone and email regarding admission policies and procedure while providing exceptional customer service. Serves prospective students and families in-person during admissions recruitment and yield events. Ensures data entry accuracy by adhering to operational policies and procedures by reviewing, correcting, deleting, or reentering applicant data. Provides feedback on inefficiencies and suggests updates to improve procedures. Maintains confidentiality of data and complies with data integrity and security policies. Ensures compliance with University requirements for all applicants in order to maintain institutional academic integrity. Assist with generating applicant communication and decision letters using various software. Assist with package shipment, mail receipt/distribution, folding and stuffing letters. Minimum Qualifications High school diploma or equivalent One year's relevant experience. Office experience with data entry and databases. Desired Qualifications Special Instructions to Applicants Internal applicants should use the WMU - Internal Application. External applicants should use the WMU Application. Additional Position Information Staff Compensation System pay grades and rates are available Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, s://www.wmich.edu/hr/enrollment-staff Physical requirements and working conditions Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds. Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements.