Order Processor

Company Overview Flexocraft is a dynamic and growing company seeking a motivated, detail-oriented Order Processor to join our in-person team. This role is ideal for a self-starter looking to build a career at the intersection of customer service, account management, and production coordination. Position Summary The Order Processor will be assigned a dedicated portfolio of customers and serve as their primary point of contact for all order-related needs. This individual will manage the end-to-end order process from intake through fulfillment, while collaborating closely with our internal production team and factory partners to ensure accuracy and on-time delivery. Key Responsibilities Manage and process orders for an assigned portfolio of customers from start to finish Serve as the dedicated account manager and primary point of contact for assigned customers, handling all inquiries, updates, and concerns Collaborate with internal production teams and factory partners to confirm order timelines and resolve any production issues Monitor order progress and proactively communicate status updates, delays, or changes to customers Maintain accurate and up-to-date order records using spreadsheet software (Excel/Google Sheets) Perform data entry with a high degree of accuracy across order management systems Coordinate with relevant teams to ensure orders are fulfilled according to customer specifications and deadlines Build and maintain strong, professional relationships with assigned customers Attend internal and external meetings as required to support production and account operations Perform other duties as assigned to support overall operations

Required Qualifications Data Entry:

Strong and accurate data entry skills with close attention to detail

Technical Skills:

Proficiency in Microsoft Excel and/or

Google Sheets Communication:

Excellent written and verbal English communication skills, including professional email correspondence

Collaboration:

Team-oriented mindset with the ability to work effectively across departments and with external partners Attention to

Detail:

Meticulous and organized approach to managing multiple accounts and orders simultaneously

Organizational Skills:

Ability to prioritize tasks, meet deadlines, and manage a high volume of orders with accuracy Preferred Qualifications Previous experience in order processing, customer service, or account management Familiarity with manufacturing, supply chain, or product fulfillment workflows Experience working in a fast-paced, production-driven environment Work Location 5 days a week in office.

Pay:

$19.00 - $23.00 per hour

Benefits:

Health insurance Paid time off

Work Location:

In person