CSR Drayage / Order Entry

The CSR Drayage/Order Entry is strictly handling Pier orders and is responsible for providing excellent customer service and efficiently managing the order entry process. This role involves interacting with customers, processing orders, resolving issues or inquiries, and ensuring timely and accurate delivery of products or services.

MUST HAVE PIER EXPERIENCE

Description of Essential Duties & Responsibilities Understands the flow of the Ports and each port system to support customers and order entry. Receive and process customer orders via phone, email, or other communication channels. Enter order details into the company's order management system accurately and efficiently. Verify order information, such as product codes, quantities, pricing, and delivery addresses. Coordinate with various departments, including warehouse to ensure on-time order fulfillment. Address customer inquiries, concerns, or complaints promptly and professionally. Collaborate with logistics partners, such as carriers or freight forwarders, to arrange shipment and track delivery progress. Maintain accurate records of customer interactions, transactions, and order status updates. Provide customers with product information and availability as requested. Collaborate with sales representatives or account managers to ensure customer satisfaction and retention. Continuously improve order entry processes and customer service procedures to enhance efficiency and customer experience. Adhere to company policies, procedures, and quality standards in all customer service activities. Qualifications High School diploma or equivalent. Additional education in logistics, supply chain management, or related fields is a plus. Proven experience in customer service, order entry, or a related role. Strong communication skills, both verbal and written, with the ability to interact effectively with customers, colleagues, and stakeholders. Proficient computer skills, including experience with order management systems, CRM software, and Microsoft Office Suite. Knowledge port operations. Understand the ports of NYNJ systems, appointment systems, checking availability Updating spreadsheets in a timely manner for customers Trinium experience is a huge advantage

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Newark, NJ 07114 (Required)

Work Location:

In person