Order Management Specialist

PLEASE NOTE

- This position is 100% in office, Monday through Friday.

SUMMARY:

Processes orders and invoices from customers; schedules shipping; research and resolve problems with orders and shipping. Ensure timely and cost-effective fulfillment of all customer orders.

MAJOR DUTIES

Process orders, update and maintain customer and order information, and assist the sales department in the timely and cost-effective fulfillment of all customer purchase orders (PO's). Schedule orders, coordinate shipments of products to customers from distribution centers and warehouses, monitor bills of lading and tally sheets to ensure timely order completion and accuracy. Trace orders and research problems; troubleshoot with carriers, customers, brokers and warehouses on various problems and issues that could affect levels of customer service. Advise the Inventory Specialist and Logistics Manager of products that you may have availability issues with that affect the service level of your orders. Gather and record information from customers, brokers, carriers and other departments in order to facilitate the collection of delinquent accounts and resolve payment discrepancies. Add this information to the ERP order notes database. Follows up on orders to ensure delivery by specific dates. Specifies if special labeling is required for shipment and in some instances supplies to the shipping department. Confers with production, shipping, warehouse or common carrier personnel to expedite or trace mission or delayed shipments. Informs customers of shipping date, anticipated delays and any additional information needed by the customer. Process end-of-season merchandise returns invoices. Assist in applying accounts receivable when required. Other duties as requested or assigned

EDUCATION

Requires a high school diploma or equivalent.

EXPERIENCE/SKILLS

Minimum of 3 years of practical customer service experience in support of corporate customers. Strong computer skills using Microsoft Office (Word, Excel, PowerPoint, and Access). Requires strong telephone skills as well as oral and written communication skills in English. Strong analytical, research and problem-solving techniques are required. Results oriented and self-motivated with demonstrated ability to multitask under tight guidelines and timeframes. Able to work independently with minimal supervision.

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have experience coordinating shipments with carriers, warehouses, or distribution centers? If yes, briefly describe. What experience do you have with invoicing, payment discrepancies, or accounts receivable support? Briefly describe your experience processing customer purchase orders (POs). Include the types of customers (B2B or B2C) and your level of responsibility. What ERP, CRM or order management systems are you familiar with?

Work Location:

In person