Order Entry Specialist

Job Title:

Order Entry Specialist Job Description The Order Entry Specialist oversees a dedicated customer account and manages the end-to-end processing of customer orders. This role involves retrieving orders from an EDI system, preparing all required documentation, coordinating with the warehouse, and ensuring orders are accurately routed and ready to ship. The specialist communicates with customers daily via email to provide order status updates, resolve issues, and deliver a high level of customer service in a fast-paced logistics environment. Responsibilities Oversee a specific customer account and serve as the primary contact for order-related inquiries and requests. Retrieve customer orders from the EDI system and verify order details for accuracy and completeness. Print and assemble all necessary paperwork for each order, including packing slips and labels. Prepare and organize packing slips and labels in envelopes and deliver them to the warehouse for order pulling. Coordinate with the warehouse team to ensure orders are pulled accurately and in a timely manner. Confirm that orders are ready to ship and route orders by printing bills and sending them out for shipment. Manage a high volume of paperwork and maintain organized records for all orders and related documentation. Communicate with customers via email on a daily basis, typically handling 20-40 emails per day. Provide order status updates, answer questions, and address issues or discrepancies related to customer orders. Use Microsoft Office applications, particularly email tools, to manage customer communications and documentation. Maintain a strong focus on accuracy and detail when processing orders and preparing shipping documentation. Apply critical thinking skills to identify and resolve order processing issues or logistics-related challenges. Work efficiently in a fast-paced environment while meeting deadlines and service expectations. Collaborate with other Customer Service Representatives and warehouse staff to ensure smooth order fulfillment. Demonstrate a customer service-oriented approach in all interactions, both internal and external. Essential Skills Proven customer service experience with a focus on order processing or order entry. Hands-on experience with order entry and order fulfillment processes. Proficiency with Microsoft Office, particularly for email communication and basic documentation. Strong verbal and written communication skills for clear and professional customer interactions. High attention to detail to manage significant amounts of paperwork and ensure order accuracy. Critical thinking skills to troubleshoot and resolve order or logistics issues. Ability to work effectively in a fast-paced environment while handling multiple tasks. Customer service-oriented mindset with a focus on responsiveness and problem-solving. Additional Skills & Qualifications High School Diploma required. Experience in a logistics, transportation, or distribution environment preferred. Familiarity with EDI (Electronic Data Interchange) systems for retrieving customer orders is beneficial. Experience with Warehouse Management Systems (WMS) is preferred. Background working with purchase orders and logistics documentation is an advantage. Work Environment The Order Entry Specialist works in an office setting alongside a small team of approximately 3-5 Customer Service Representatives. The environment is fast-paced and collaborative, with frequent interaction with warehouse personnel and other internal teams to support order fulfillment. Standard office technology and Microsoft Office tools are used daily to manage orders, documentation, and customer communications. Job Type & Location This is a Contract position based out of Memphis, TN. Pay and Benefits The pay range for this position is $17.86 - $17.86/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Memphis,TN.

Application Deadline This position is anticipated to close on Jun 5, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.