Core Administrative Services Manager | Frisco, TX, USA

Core Administrative Services Manager {"description": " Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers

• New York, London, San Francisco, Los Angeles, Chicago and Boston.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (\"search firm\") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

The Core Manager

• Geo is responsible for overseeing the delivery, performance, and consistency of Core Office Services and Administrative support across multiple office locations or a large geographic region.

This role ensures workplace services and administrative support are delivered effectively to engagement teams and Client Operations, while maintaining a positive and professional office experience. The Manager leads workforce planning, resource allocation, and performance management for Core team members within the geography and may manage Supervisors and senior individual contributors. The role serves as a key interface with Real Estate/Facilities, Procurement, Finance and other firm functions to support space, vendor, and service needs across assigned locations. The Manager oversees service standards, monitors demand, identifies process and workflow improvements, and champions change initiatives to align with firm objectives. Due to the multi-site scope and cross-functional responsibilities, this role requires strong relationship management skills, sound judgment, a service mindset, and the ability to operate with a regional perspective. Due to the onsite service model, this role is required to be physically present at the assigned location with periodic travel to office locations within the geography.

Responsibilities:

Workforce & Performance Management

• 30%
• Supervising Core Supervisors, Senior Coordinators, and/or ABPs
• Resource allocation across locations
• Performance reviews, coaching, hiring, onboarding, and succession planning
• Managing coverage models and load balancing across demand cycles Service Delivery Oversight & Standards
• 25%
• Ensuring consistent service delivery across assigned locations
• Monitoring service levels, quality, SLAs, and stakeholder expectations
• Supporting workplace experience for engagement teams and Client Ops Cross-Functional & Vendor/Facilities Coordination
• 20%
• Partnering with Real Estate/Facilities on space, moves, and infrastructure needs
• Coordinating with Procurement on vendor performance and renewals
• Supporting budget input and vendor spend tracking (OpEx/CapEx awareness)
• Addressing landlord/property issues across assigned locations Process Improvement & Change Enablement
• 15%
• Identifying and implementing best practices
• Driving improvement of workflows, tools, and Core service offerings
• Supporting change initiatives, integration activities, and firm-wide programs
• Leveraging data/feedback to inform decisions and enhancements Stakeholder Communication & Relationships
• 10%
• Partnering with Geo leadership and Client Operations
• Communicating service changes, expectations, and escalations
• Managing feedback loops with engagement teams and stakeholders
• Ensuring alignment to firm objectives and workplace experience goals

Qualifications:

• High School Diploma required, Associate's or Bachelor's degree preferred
• 5 to 8 years of related work experience required
• Experience supervising and developing people, including managing performance, coaching, and workload allocation
• Experience overseeing service delivery, operations, or workplace programs across multiple locations or complex environments
• Demonstrated ability to manage competing priorities, allocate resources, and balance workloads to meet business needs
• Strong relationship-building and stakeholder management skills with the ability to interface across all levels of the firm
• Excellent verbal and written communication skills, including the ability to communicate complex operational concepts clearly to leaders and stakeholder groups
• Demonstrated analytical and critical thinking skills, including the ability to interpret operational data and identify process or service improvements
• Advanced organizational and project management skills with high attention to detail and follow-through
• Ability to handle sensitive information and situations with discretion, professionalism, and good judgment
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms; experience with workplace tools (e.g., space reservation, ticketing, visitor management) preferred
• Ability to travel periodically to assigned locations within the geography, based on business needs
• Ability to work extended hours during peak periods or special events, as required The pay rate range for this job position is $81,986 to $141,770.

Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees/certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package. ", "salary_raw": null}