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Job Description
Program Manager - Avon River Apartments American Family Housing - 3.3 Costa Mesa, CA Job Details Full-time $75,000 - $82,500 a year 1 hour ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 403(b) Life insurance Referral program Qualifications Crisis intervention Staff supervision High-risk population support Budgeting support Team supervision Passenger vehicle Harm reduction Social service program staff supervision Team development Working with individuals experiencing homelessness Driver's License Case management Attention to detail Personal transportation assistance Working with individuals with mental health conditions Working with individuals from underserved communities Team building
Full Job Description Job Title:
Program Manager - Avon River Apartments Reports to:
Director of Housing Services Status:
Full-Time, Exempt Location:
Costa Mesa; Midway City (temporary) SUMMARY The Program Manager position is responsible for providing strong leadership to ensure the provision of high quality among staff and across departments and programs. As part of a multi-disciplinary team, the Program Manager will travel to multiple locations to meet and work with clients to attain wellness and recovery and sustain permanent housing. The Program Manager will provide supervision and case management services to ensure housing stability, improved health outcomes, increased wellness and recovery, and community integration. This position is responsible for maintaining the highest quality provision of direct services while fostering internal teamwork and continuity of care with other service provider partners.
ESSENTIAL DUTIES & RESPONSIBILITIES 1.
Work directly with the Director of Housing Services to implement program goals. 2. Ensure that services to clients are reflective of AFH's model, which emphasizes customer choice, harm reduction, and psycho-social rehabilitation. 3. Provide support to the staff for emergencies and crisis situations. 4. Be available to respond to emergency calls after work hours and weekends. 5. Assist in the screening, assessment, and enrollment of clients, and determining eligibility. 6. Ensure Case Managers enter weekly case notes on HMIS, Exym and complete CES intakes for new clients. 7. Ensure all clients' paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic databases and chart reviews. 8. Ensure housing performance standards of partners and funders are achieved. 9. Provide weekly individual and team supervision, support, and performance evaluations for assigned staff. 10. Provide input, evaluation, and updates regarding programs as requested. 11. As needed, assist in involving clients in daily activities, budgeting, facilitating socialization, health maintenance, sense of community, and life skill workshops and progress in recovery. 12. Maintain confidentiality of clients' files per agency policies and HIPAA and follow all Policies and Procedures as outlined by
HUD, VA, HCA, OCHMIS
contracts or any other contracts. 13. Coordinate and facilitate regular meetings with partner agencies that provide services to members at the site(s). 14. This position will liaise with other community providers to secure additional services and community support for the clients. 15. Participate in funder/program meetings to provide updates and program progress. 16. Build a strong team through open communication and by collaborating on decision-making responsibilities.
QUALIFICATIONS 1.
Bachelor's Degree in related field (Social Work, Psychology, or other Human Services) OR four years supervisory experience in a related field. 2. Minimum of four years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions. 3. Current, valid California Driver's License with an acceptable driving record and reliable vehicle. 4. Able to transport clients in your vehicle. 5. Able to provide direct supervision and management of assigned staff. 6. Detail oriented with excellent time management, organizational, communication, interpersonal, and computer skills. 7. Experience with compiling and following strict budgets. 8. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers. 9. Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision. 10. Strong interpersonal and team building skills. 11. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 12. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced environment. 13. Able to obtain and maintain CPR/1st Aid Certification. 14. Able to work late hours and weekends. 15. Able to be on-call 24/7. Preferred Qualifications 1. Masters in Social Work, Psychology, or other Human Services field. 2. Two years' supervisory experience. 3. Knowledge and experience in chemical dependency and substance abuse treatment. 4. Minimum 30 WPM typing speed.
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES 1.
Maintain a safe work environment and confidentiality at all times. 2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues. 3. Organize and prioritize multiple activities to meet all external and internal deadlines. 4. Maintain a professional demeanor that reflects positively on the agency. 5. Demonstrate respect and courtesy towards others. 6. Able to thrive in a work environment emphasizing teamwork and collaboration. 7. Respond in a timely manner in all aspects of communication. 8. Work with minimum supervision. 9. Perform other duties as assigned.
WORK ENVIRONMENT 1.
Field and indoor office environment. 2. Will necessitate working in busy and loud environments. 3. Will be exposed to elements like cold, heat, dust, noise, and odor. 4. May need to bend, stoop, twist, and sit throughout the day. 5. Regularly required to walk or drive to different local sites throughout the day. 6. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.
Pay:
$75,000.00 - $82,500.00 per year
Benefits:
403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you able to transport clients in your vehicle, if needed? This position will require you undergo TB testing post-employment and on an annual basis to comply with funder requirements, no exceptions. Respond with "I understand" if you are still interested in applying to this role. This position will require to temporarily work from the Midway City Office (15161 Jackson Street, 92655) pending location opening in July 2026 (Approximate date, not guaranteed). Are you still interested?
Experience:
Supervisory :
4 years (Preferred) working with the homeless population: 4 years (Required)
