Program Coordinator, Small Business Credit Initiative

Program Coordinator Small Business Credit Initiative Salary Hourly Location Fullerton CA Job Type Fulltime Job Number Department Research Grant Employees Opening Date Closing Date PM Pacific

DESCRIPTION

BENEFITS QUESTIONS Under the direction of the

CSUF SBDC

Director the Program Coordinator will maintain internal client database system organize and administer office activities accommodate incoming inquiries from local community and the general public conduct community outreach in support of the SBDC goals and mission and provide event support for the

CSUF SBDC

The program coordinator will be responsible for supporting consultants and assisting the center director with programming and centerrelated projects The program coordinator will touch on various aspects of the SBDC program and needs to be comfortable multitasking and managing multiple deliverables simultaneously •Please be aware that funding for this position is awarded through a GrantContract over a specified period Employment for this position beyond current GrantContract funding is contingent upon continued funding This award is funded through February Essential Duties Maintain Management Information System MIS and EDMIS System and act as technical support for Center Assist with trainings workshops and event planning Setup all pieces needed for trainings workshops and events including registrationsign up portal Zoom flyers and social media graphics to promote the events Organize and prepare for quarterlymonthly meetings and coordinate the center program promotions Answer phone calls respond to customer requests for information and coordinate training surveys Maintain current database Onboard new clients and set them up in database system Provide administrative support to the Director of the CSUF SBDC and team of consultants Proofreading formatting and finalizing promotional documents training material and other content Updating mailing lists internal staff databases and statistical information Keeps promotional materials ready and keeps inventory of stock places orders and verifies receipts Review of training reports for compliance with SBA regulations Creation and analysis of consultants "report cards" on performance indicators Manage survey processes to collect impact needs assessments and clients satisfaction Develop and deploy email marketing campaigns to the center's database aligned with our network email marketing policy Assist in execution of traditional and digital marketing campaigns in alignment with our network wide marketing efforts and policy Reconciles center expenses and orders Other duties as assigned Qualifications Thorough working knowledge of Microsoft Office Good written and oral communication Ability to independently handle multiple work unit priorities and projects Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area

EDUCATION

Minimum Bachelor's degree

PHYSICAL DEMANDS

Prolonged periods of sitting and working at a computer including frequent typing data entry and use of standard office equipment such as phones printers and copiers The position also requires occasional standing walking bending reaching and light lifting in support of trainings workshops and events including moving and setting up materials and supplies The employee may occasionally lift and carry boxes of documents promotional materials or event items generally up to approximately pounds between office and eventtraining locations on campus or offsite

BENEFITS

Health dental vision life health care flex plan LTD vacation sick leave holiday credit union tuition reimbursement and retirement plan with company match All benefits will be administered according to policies andor procedures