Membership Services

Membership Services YMCA of Orange County - 4.0 Laguna Niguel, CA Job Details Part-time $16.90 - $20.45 an hour 21 hours ago Benefits Paid sick time Qualifications CPR Certification First aid Customer inquiry handling High school diploma or GED First Aid Certification Full Job Description The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking highly engaged, intentional, and service-oriented individuals for a part-time Membership Services position. This role is a profound opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and creating a safe, positive, and enriching environment where every interaction is meaningful. The Membership Services staff will help to create a welcoming experience for members while promoting programs that encourage health and wellness within our community. This position is responsible for opening the building before official facility operating hours.

Location:

Laguna Niguel Work Schedule:

Weekday and weekend opening and closing shifts available. Coverage needed for shifts as early as 5:00 AM through 8:00 PM. Applicants with early morning availability will be considered.

Purpose and Impact:

Practice Intentionality:

Serve as the primary contact, creating a warm and professional environment for all members. Handle all inquiries, payments, and concerns with care.

Drive Community Growth:

Actively engage with current and prospective members through facility tours and interviews to promote memberships and programs. Proactively generate new prospects through consistent follow-up, tracking, and collaboration with program teams

Exemplify Core Values:

Uphold Honesty, Respect, and Responsibility while handling check-ins, cash management, and maintaining an organized lobby and workspace.

Data Management & Program Support:

Perform essential clerical tasks, manage data entry/retrieval, communicate program details, and assist with registrations. Be proactive with knowledge of all program information and changes.

Minimum Qualifications:

Education & Experience:

H.S. diploma or equivalent required. 1 - 3 years' experience in sales, marketing, customer service, or a related field is preferred. Knowledge of customer service, excellent communication skills, and PC ability required.

Certifications:

First Aid and CPR certifications required (training provided and paid for by the YMCA).

Benefits & Perks:

Invested in You

FREE YMCA

Membership, Classes, and Pool Access. FREE Training & Certifications. FREE Virtual Health Care Solutions (Teledoc). Program Discounts. Paid Sick Time. Retirement Fund When Eligible. Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.