Program Manager CCPP - Orange

Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today! CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly vacation accrual; 12 paid holidays; sick leave benefits; and much more.

COVID-19

considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements. This is a Full-Time, Exempt Position Children's Home Society of California (CHS), a multi-service, non-profit agency, has a position open in our Long Beach office. This is a Full-Time, Exempt Position Under the supervision of Children's Home Society of California's (CHS) Program Administrator III, the Program Manager will:

• Carry out the activities of the Child Care Payment Program
• Supervise Program Specialists in the delivery of case management services to eligible families, including intake, certification, recertification, and termination of services
• Review files to ensure family eligibility and need
• Manage, supervise, and evaluate supervised staff in conjunction with monitoring their job performance
• Provide technical assistance/support to staff with the navigation of Care Control 3 and additional software
• Collect statistics and prepare reports
• Identify, analyze, and respond to trends and areas for improvement in order to strengthen and streamline program compliance, quality, and timeliness.
• Coordinate and conduct ongoing internal reviews of case management compliance and quality, including the use of CareControl 3 supervisor reports, monthly case management reports, the analysis of Quality Assurance (QA)-prepared and distributed compliance reviews and reports, and other internal efforts to assess, monitor, and improve workflow, efficiency, and compliance including multi-level family file reviews • Ensure support and ongoing identification and response to the training needs of staff including on-boarding and training for new staff, as applicable • Ensure staff are provided ongoing professional development opportunities that strengthen their job-related competencies • Ensure staff collaborate with other departments as necessary to provide clients with high quality, accurate, and timely customer service and support • Review processes and practices on an ongoing basis to increase, support, and streamline productivity, quality, and accuracy • Respond to requests to furnish high quality documentation and materials to support internal compliance reviews • Maintain office in a manner that meet CHS's standards and expectations and work in conjunction with the Office Manager, as needed • As a member of the CHS Management Staff, support the agency mission, demonstrate leadership, and conduct oneself as a positive model for staff • Provide technical assistance and resources to families and child care providers • Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines • Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations • Work some evening and weekend hours, as needed, to support programming for client services • Perform other duties and responsibilities as assigned

QUALIFICATIONS

• Bachelor's Degree in Human Services or Child Development field, or related field required
• Five (5) years of relevant post degree work experience required
• Prior non-profit experience preferred
• Ability to prepare and present effective written work, provide strong attention to detail, and produce error free work
• Excellent written and verbal communication skills, including the ability to communicate effectively with all levels of the agency staff
• Proactive self-motivator with a professional, positive, and flexible attitude
• Excellent organization skills and the ability to manage multiple projects and meet deadlines
• Ability to work both autonomously and collaboratively in a fast-paced environment with a strong work ethic
• Ability to work independently and be fully accessible during work hours, regardless of work location
• Demonstrated ability to exercise sound judgment
• Commitment to CHS's core mission and values, and an ability to model those values in relationships with colleagues and partners
• Bilingual skills in Spanish preferred
• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to travel via air and surface transportation, including travel between multiple offices

SALARY SCALE

Entry level pay for this position is $1,404.00 per week; the full pay scale is $1,404.00 to $1,642.49 per week. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees. For consideration, send a cover letter and resume.

CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN EQUAL OPPORTUNITY EMPLOYER SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT

Job Type:

Full-time Pay:

$1,404.00 - $1,642.49 per week

Education:

Bachelor's (Preferred)

Experience:

non-profit : 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person