Aquatic Therapist + Operations & Administrative Support

We are seeking a compassionate, dependable, and highly organized team member to join our team in a unique hybrid role supporting both administrative operations and aquatic programming for a swim facility serving autistic individuals and persons with disabilities. This role is ideal for someone who is organized, adaptable, customer-service driven, and genuinely passionate about creating a safe, supportive, and positive environment for individuals with diverse needs and their families. About the

Role:

This position combines office administration, customer service, and hands-on operational support within our aquatic program. Flexibility is essential, as team members may be asked to assist in multiple areas depending on daily needs.

Key Responsibilities:

• Administrative / Office Support
• Scheduling appointments, sessions, staff coverage, and program coordination
• Answering phones and assisting families, caregivers, and clients
• Filing and maintaining organized records and documentation
• Assisting with newsletters and communications
• Completing and maintaining incident reports and internal documentation
• General office and operational administrative support
• Customer Service
• Serve as a welcoming, professional, and compassionate first point of contact
• Support families with scheduling, questions, changes, and concerns
• Provide exceptional service with patience, empathy, and professionalism
• Aquatic Program Support
• Assist with swim program operations and pool deck support as needed
• Step in to support operations when team members are absent or additional help is needed
• Help maintain a calm, safe, and structured environment for participants
• Support staff and participants during sessions as appropriate
• Training available for specific swim support duties, CPR, and lifeguard certification

Required Qualifications:

• Must be at least 18 years of age
• Must be bilingual (please specify languages in application)
• Compassionate, patient, and comfortable working with autistic individuals and persons with disabilities
• Strong communication, organization, and problem-solving skills
• Dependable, flexible, and willing to jump in where needed
• Calm under pressure and able to maintain professionalism in dynamic situations
• Comfortable working in and around an aquatic environment

Preferred Experience:

Experience in customer service, administration, education, therapy support, recreation, aquatics, or disability services is a plus—but not required for the right candidate.

Schedule Requirements:

This role requires flexibility and availability across all 7 days of the week, including; days, evenings, weekends

Training Provided:

We are willing to train the right person, including swim program support responsibilities and required certifications where applicable.

Why This Role Matters:

This is more than a job—it's an opportunity to make a meaningful impact by helping create positive, supportive aquatic experiences for individuals and families who rely on specialized care and understanding. If you are compassionate, organized, adaptable, bilingual, and want to be part of a mission-driven team making a real difference, we would love to hear from you.

Pay:

$25.00

• $30.

00 per hour

Benefits:

401(k)

Education:

High school or equivalent (Required)

Experience:

Swimming:

1 year (Required) Ability to

Commute:

Pacific Grove, CA 93950 (Required)

Work Location:

In person