Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Why join our team At Options For All, we create opportunities for adults with disabilities to live, work, and love life in their community with dignity and respect. As a
USA TODAY
Top Workplace, we are proud to build a culture where team members feel supported, valued, and connected to meaningful work. As an Area Manager, you will make a difference every day by helping people build independence, make choices, and work toward their goals. This is more than a job. It is a chance to create real impact while joining a mission-driven organization that values dignity, inclusion, and respect. We are looking for people who care deeply, take initiative, and want to help others thrive. Why you'll love it here At Options For All, we believe a great workplace starts with putting people first. We are proud to build a culture where team members feel supported, valued, and connected to the work they do. We celebrate diversity, foster belonging, and create opportunities for growth. When you join our team, you can expect: A supportive team environment Meaningful work that makes a difference An inclusive culture where you belong Opportunities to learn and grow Your benefits start on Day 1: 100% company-paid medical, dental, and vision coverage for employees Comprehensive coverage for qualifying dependents, including 100% dental and vision and 50% medical Retirement savings plan with up to a 5% company match Mileage reimbursement for work-related travel Paid vacation, sick time, and paid holidays, including your birthday Student Loan Repayment Assistance Program What you'll be doing As an Area Manger, you will ensure the overall success of your day program. In this role, you will: Client Management Develop and maintain excellent relationships with regional center personnel (including the Regional Center Community Resource Specialist), individual service coordinators, client care providers, and other program managers aimed at generating program referrals, determining program fit, and ensuring accepted clients receive the highest level of care and instruction to meet their individual needs and goals. Refer questions to Director or other departments (i.e., Finance, HR, other programs and/or Referrals) as determined necessary and appropriate. Client Referrals Enter referrals received directly into OFA's client referral system. Answer questions and provide information to OFA's Referral department for referrals made directly to the central Referral Department. Client Intake Determine client eligibility and fit for the Program. Request and/or review client collateral and make the final decision about accepting clients into the Program, with advice from the Director when necessary. In coordination with Referral Department, ensure eligible clients are placed on the waiting list when necessary and appropriate. For accepted clients, schedule and hold initial Individual Service Plans (ISP), ensuring finalized ISP is in place, and that goals are established and communicated to Program instructors prior to client starting in Program. Ensure clients and care providers understand program expectations, including attendance and personal conduct requirements. Request/confirm that clients have received authorization to receive services, enter authorization data into the case management system and communicate authorization status to Finance team prior to client starting in Program. Client Experience Communicate promptly and professionally with care providers and/or clients when questions or concerns arise regarding client's experience in the Program. Schedule and hold semi-annual, annual ISP meetings, and Interdisciplinary Team meetings as needed. Provide mentorship and advice to staff and/or directly intervene when client behavioral issues arise during program. Communicate with clients and/or their care givers as needed and create behavior management plans for clients and instructors to follow as needed. Review staff prepared Serious Incident Reports (SIRs) and submit to regional centers. Advise staff on mandated reporting duties, when Adult Protective Services must be called and ensure documentation is submitted within the required timeframe to respective agencies. Monitor and report client attendance at least on a weekly basis. Communicate with care providers and/or clients when attendance drops below what has been communicated as acceptable. Research and implement new community partnerships (volunteer sites and enrichment activities). Review client case notes weekly to ensure they have been completed by staff properly and timely. Ensure quality of service delivery provided by direct reports via quality checks, observation, etc. Develop and consistently provide communication avenues for keeping clients informed such as email updates, newsletters, etc. Schedule staff to ensure proper ratios per program design. Program Management Reporting Gather and submit data and reports. This includes (but is not limited to) Monthly safety drill reports to regional safety coordinator Daily/Weekly data reports to Workforce Manager Documents from program audits to Quality Assurance & Compliance Manager as requested Daily/Weekly TeamBridge schedules Monthly program billing to Finance department by billing due date Annual budget information for budget planning Budget Manage program operations within established annual Program budget. Participate in annual budget planning and advocate for Program needs. Reconcile monthly credit card statements, code expenditures, and submit receipts to finance. Ensure that the Program's case management system is consistently up to date with accurate service, authorization, and billing data. Identify, recoup, and close any outstanding aging accounts. Program Compliance Comply with all Quality Assurance activities including safety drills, monthly/quarterly/annual reporting, and a focus toward ongoing program improvement. Manage regional center and other external entity audits, providing relevant information and ensuring compliance in advance of audits. Complete all assigned and/or mandatory trainings. Outreach Attend resource/marketing fairs and other outreach/educational events in the community. Coaching and Mentoring Determine need, conduct interviews following question guidelines plus one other staff and make final determinations on selected candidates. Direct and supervise daily activities of direct reports. Manage staff schedules, ensuring all clients are served. Coordinate with staff to create projects, assignments, and settings that are appropriate for the clients' needs. Ensure new staff are properly trained and mentored for success. Ensure direct reports timely clock in and out. Create a cooperative environment between staff members and self; between staff and staff; between staff and clients. Observe instruction and hold positive feedback sessions with staff. Provide formal co-teaching opportunities for each staff. Verify and approve timecards. Ensure staff comply with all mandatory trainings, including (but not limited to) anti-harassment, nonviolent crisis intervention, CPR, cybersecurity and mandated reporter trainings. Ensure staff are taking rest and meal breaks and approve any missed breaks. Conduct safety drills with staff. Identify the need for additional and/or external training of direct reports and ensure staff have the tools and skills to complete their tasks. Ensure staff are tracking performance and meet quarterly to review and adjust as needed to ensure success. Prepare and submit personnel action forms. Conduct regular staff meetings. Audit for accuracy and compliance with policy and approve mileage and expense reimbursement requests for direct reports. Consult with HR and/or cooperate with HR initiated investigations and make final termination/corrective action decision regarding staff. Additional duties as assigned. What we're looking for We are looking for someone who is compassionate, dependable, and ready to make a positive impact. Education High school diploma, or equivalent or GED Bachelor's degree (Preferred) or commensurate experience Experience Knowledge of the IDD community, program designs, and Title 17 and 22 requirements (Preferred). 5 or more years' experience supervising staff and managing a program/area Experience working with individuals with a variety of disabilities (Preferred). Experience working in a non-profit sector (Preferred) Experience working in the field of IDD (Preferred) Other Requirements 21 years of age or older A valid driver's license, reliable transportation, and an acceptable driving record are required for this role. This role requires travel within the region where services are provided. Final candidates must successfully complete a background check. Physical Demands & Work Environment This position requires the employee to regularly stand, walk, sit, talk and hear. The employee must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 10lbs. required. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment Equal Opportunity and Accommodation Options For All is committed to the full inclusion of individuals with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Ciara Quinones at cquinones@optionsforall.org.
