Executive Business Partner

Description We are looking for a Partner Success Manager to provide contract support to leadership while covering a leave of absence and helping sustain strong partner relationships. This Contract position centers on managing specialty pharmacy partnerships, supporting account growth, and improving day-to-day operational effectiveness. The ideal candidate brings a strong background in client-facing business support, can work with limited oversight, and is comfortable balancing relationship management with process-driven execution.

Responsibilities:

• Build and maintain trusted relationships with specialty pharmacy partners to support long-term collaboration and satisfaction.
• Oversee a portfolio of business accounts, ensuring consistent communication, timely follow-up, and strong service delivery.
• Create outreach plans that encourage partner engagement and contribute to referral and volume growth.
• Lead onboarding activities for newly signed pharmacy partners, helping them transition smoothly into active accounts.
• Organize partner meetings, coordinate engagement efforts, and support initiatives that strengthen business relationships.
• Keep account records current by managing CRM updates, tracking activity, preparing reports, and documenting next steps.
• Identify inefficiencies in current workflows and recommend practical improvements that enhance team operations.
• Work closely with the founder and partner success leadership to support strategic priorities and day-to-day account needs.
• Support partner engagement programs, including thoughtful touchpoints that help reinforce ongoing relationships. Requirements
• Proven experience in account management, client communications, or business development within a B2B environment.
• Background in healthcare, specialty pharmacy, or a closely related industry is strongly preferred.
• Ability to work independently, prioritize effectively, and contribute with minimal onboarding or supervision.
• Demonstrated skill in improving processes and building more efficient ways of working.
• Hands-on experience using a Mac-based work environment.
• Proficiency with CRM platforms such as Zendesk Sell, Salesforce, or similar account management systems.
• Strong organizational skills with the ability to manage multiple partner relationships and operational tasks at once.

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