Job Description
Crisis Intervention Coordinator Safehouse Progressive Alliance for Nonviolence - 4.4 Boulder, CO Job Details Full-time $57,800 - $59,000 a year 8 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Professional development assistance Retirement plan Qualifications Computer operation Program management Crisis intervention hotlines Trauma-informed care Collaboration Microsoft Office Domestic violence situation handling Working with survivors of violence Team development Domestic violence shelters Full Job Description
THE POSITION
The Crisis Intervention Coordinator provides leadership and expertise in implementing SPAN's crisis intervention strategies with survivors of violence, ensuring service delivery reflects SPAN's commitment to culturally responsive, client-directed, and strengths-based care. They manage the operation of a 24/7 crisis and information hotline, ensuring callers receive high-quality, efficient, trauma-informed safety planning, information, and referrals. The Crisis Intervention Coordinator provides hands-on training, support and ongoing skill development with a team of staff, interns, and volunteers responding to the crisis line. The Crisis Intervention Coordinator additionally supports operations of SPAN's 24/7 Shelter by providing leadership for high-risk cases and shelter emergencies. The role involves responding to high lethality referrals, and supporting survivors with legal advocacy related needs. They strengthen coordinated community responses for survivors through strategic collaboration and troubleshooting, working to advance program and organizational goals of improving service delivery for those at elevated risk. SCHEDULE AVAILABILITY
8am-4pm Sunday through Thursday in person in Boulder. Shelter shifts include occasional holiday coverage. After a preliminary period of 3-6 months, this position will provide 1 week per month of on-call support to address urgent needs from crisis line responders and shelter staff. COMPENSATION
This is an exempt, salaried position. The salary range is $57,800 - $59,000, depending on your qualifications. An additional $100 per month ($1,200 per year) bilingual pay differential is available for proven Spanish language proficiency. Compensation also includes our standard benefit package, including a medical plan, dental plan, generous vacation, sick leave and holiday time off, reduced rate Eco-Pass, Simple IRA retirement plan with 2% agency contribution, and Employee Assistance Program. A DAY IN THE LIFE
Crisis Line and Referral Management Lead and coordinate services through SPAN's crisis and information hotline for individuals experiencing domestic or intimate partner violence, abuse in later life, human trafficking, or other forms of abuse. Work closely with SPAN departments to define and communicate internal referral criteria. Ensure crisis line callers are connected efficiently with the most appropriate, trauma-informed services through screenings and needs assessments. Provide appropriate resource and referral information for when callers are not referred to internal SPAN programs. Provide onboarding, training, and ongoing feedback to staff, interns, and volunteers responding to the crisis line. Ensure the team provides high quality crisis intervention, safety planning, and referrals. Train team members to follow procedures on confidentiality, primary aggressor screening, conflict checks, and documentation. Ensure staff, interns, and volunteers are trained on proper referral protocols, including providing all necessary client information for the receiving team to effectively support clients. High Lethality Intervention and Legal Advocacy Support Ensure immediate response to survivors at high risk of lethality or re-victimization who are referred through the Lethality Assessment Protocol or Domestic Violence High Risk Teams. Follow up on high lethality calls to the crisis line to provide immediate safety planning and referrals. Lead implementation of high lethality response procedures and documentation, ensuring proper training of all crisis line personnel. Ensure strong collaboration with Legal Advocacy and other SPAN programs for high lethality follow-up and survivor support. Collaborate with survivors, advocacy staff, and legal team members to help assess legal advocacy needs and facilitate appropriate referrals to SPAN's legal services or external community resources. Support coordination and communication around legal referrals, including helping identify clients who may be eligible for internal legal services, providing information about available options, and connecting clients who may not meet eligibility criteria with alternative legal resources and community partners. Support survivors with legal advocacy-related needs, including assisting with legal referrals, following up on referrals and coordination with legal service providers, and helping survivors navigate systems connected to protection orders, criminal justice processes, and other legal concerns. Support the Legal Advocacy Director in maintaining positive working relationships with law enforcement, victim advocates, or court staff. Troubleshoot and improve referral systems. Shelter Operations Assist with crisis line coverage and overall shelter operations. Conduct intakes and screenings into shelter. Promote Shelter environment based on respect, inclusivity and nonviolence. Participate in on-call rotation with the Director of Shelter & Housing and Shelter Manager (one week per month or as needed). Collaborate with shelter staff and program teams to help track client admissions, occupancy, transitions, and exits in order to support continuity of care, coordinated service delivery, and accurate documentation. Support ongoing communication regarding shelter census, client movement, transition planning, and follow-up needs to help ensure survivors are connected to appropriate resources, advocacy, safety planning, and next steps as they move through shelter services. Oversee processes for emergency hotel stays and residential client screenings. Work closely with residential shelter advocates to ensure smooth transitions as clients complete intakes and begin residential stays at shelter. Schedule 24/7 coverage among hotline responders. Community Outreach & Collaboration Participate in multidisciplinary community meetings related to high lethality response and prevention. Maintain and disseminate to team members accurate details on community resource and referral information. Coordinate with service providers and community partners to deliver comprehensive support services for survivors. Participate in outreach and training efforts to increase awareness of dynamics of violence and crisis intervention services. Represent the organization at community meetings and professional networks. Expand partnerships with community organizations serving marginalized populations. Education:
4-year degree in Human Services or in a related field, or any equivalent combination of education and/or experience. Experience:
Two years of progressive experience supporting trauma survivors in a crisis response environment plus one year of program management. Knowledge, Skills, and Abilities:
Requires strong working knowledge of the dynamics of intimate partner violence (IPV) and trauma-informed, survivor-centered service delivery. Knowledge of or experience working with issues at the intersections of IPV, race, class, gender, ability, and sexual orientation strongly preferred. Requires excellent organizational skills, attention to detail, and ability to prioritize work and tasks. Proven computer skills, including MS Office, are necessary. Salesforce or other database experience preferred. Must be able to work independently and as part of a team. Proven written and oral communication skills in Spanish are strongly preferred. ABOUT SPAN
Safehouse Progressive Alliance for Nonviolence (SPAN) is a human rights organization committed to ending violence against adults, youth, and children through support, advocacy, education, and community organizing. Operating since 1979, SPAN is the only organization serving Boulder, East Boulder County, and western Broomfield by providing shelter and advocacy for victims of interpersonal violence as well as prevention education initiatives. SPAN is dedicated to the promotion of social justice, diversity, equity, inclusivity, peace and non-violence for all individuals and their families. Pay:
$57,800.00 - $59,000.00 per year Benefits:
Dental insurance Employee assistance program Health insurance Paid time off Professional development assistance Retirement plan Vision insurance Work Location:
In person
