Programs and Play Manager

Programs and Play Manager USTA Florida

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0 Key Biscayne, FL Job Details Full-time $62,200 a year 7 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Client relationship management Dashboard development Spanish Program management Customer relationship building Variance analysis Finance Program development English Conflict de-escalation Driver's License Bachelor's degree Calendar management Customer engagement Collaborative technology platforms Microsoft Teams SharePoint Productivity software Cross-functional collaboration Program budgeting Cross-functional communication Organizational budget management Full Job Description Programs and Play Manager Crandon Tennis Center | Key Biscayne, FL Department Facility and Provider Support Services Reports To Director of Operations, Crandon Tennis Center Classification Full-Time, Exempt Grade / Salary Grade 6 | $62,200 base + 100% employer-paid employee medical, dental, and vision insurance, plus PTO. Schedule Non-traditional schedule. Serves as the primary Manager on Duty for weekends and holidays. Travel Up to 5% primarily to USTA Florida workshops and events. Direct Reports None. Role succeeds through collaboration and influence across cross-functional teams.

Posted / Updated

May 28, 2026 ABOUT

THE ROLE

Crandon Tennis Center is one of the most recognized public tennis venues in the United States — the longtime former home of the Miami Open and a cornerstone of South Florida's tennis community. We are looking for a Programs and Play Manager who is excited to help shape what tennis looks like at Crandon for the next generation of players. This is an on-site, off-court (non-coaching) management role and the connective tissue between USTA Florida's mission to grow tennis participation and the daily experience of players, families, league members, and community partners at the facility. You will own programming logistics, build relationships with local play coordinators, support tournaments and events, and represent USTA Florida as the primary Manager on Duty during the highest-traffic days of the week. We are especially interested in candidates who see the broader opportunity in this role: expanding access to tennis for under-served communities in Miami-Dade, building inclusive programming for players of all ages and ability levels, and using data and customer insight to make Crandon a model for what a flagship public tennis facility can be.

WHAT SUCCESS LOOKS LIKE

Within your first 12 months in this role, you will have: Established yourself as a trusted point of contact for USTA Florida league coordinators, local play facilitators, and community partners using the facility. Built a published, multi-stream programming calendar covering leagues, clinics, round-robins, tournaments, school programs, and open play — with clear visibility into court utilization. Delivered measurable growth in program participation and court utilization, supported by customer satisfaction data. Owned an annual programs-and-play budget end-to-end, including build, defense, monthly variance tracking, and reforecast. Identified and launched at least one new program offering that expands tennis access to a community currently under-represented at the facility.

WHAT YOU'LL DO

Program Coordination Partner with the USTA Florida League Coordinator to schedule and support adult league play at Crandon. Serve as the primary on-site contact for local play facilitators looking to host programming, including weekend round-robins, social play, and community events. Collaborate with the facility director and coaching staff to schedule seasonal clinics and program offerings that reflect community demand and maximize court utilization. Coordinate with the Provider Development and Support Team to schedule coaching workshops that seed new community-based programs. Work with the customer service team to ensure program and play inquiries — by phone, email, and web — are answered promptly and accurately. Events and Tournaments Work with USTA Florida competition teams to schedule, plan, and support sanctioned tournaments delivering a best-in-class experience for adults and juniors. Identify and execute additional event opportunities that meet community needs and grow facility usage. Serve as the on-site point of contact for special events, film shoots, and photo shoots. Operations and Management Serve as the primary Manager on Duty for weekends and holidays, making sound real-time decisions and documenting them for Monday handoff. Manage vendors and supplies tied to programs and play; track inventory and order ahead of need. Partner with the facility director and finance team to build, defend, and track the annual programs and play budget. Work with the Business Insights team to turn participation data, court utilization metrics, and customer surveys into actionable improvements.

• Other duties as assigned.

REQUIRED COMPETENCIES

Plans and Aligns

• Planning and prioritizing work to meet commitments aligned with organizational goals. Drives Results
• Consistently achieves results, even under tough circumstances. Collaborates
• Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manages Conflict
• Handling conflict situations effectively, with a minimum of noise. Customer Focus
• Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer relationships.

EXPERIENCE WE'RE LOOKING FOR

Required Five or more years of demonstrated experience planning and coordinating tennis programs, leagues, tournaments, or events. Experience may come from competitive play, facility operations, USTA programs, club management, or a combination. Working knowledge of USTA league structures, NTRP/UTR rating systems, tournament sanctioning, and junior pathway programs. Demonstrated ability to manage a budget cycle: build, track variance, and reforecast. Comfort with cloud-based productivity tools, especially Microsoft 365 (Teams, SharePoint, Excel). Working proficiency with at least one court reservation, tournament management, or facility management platform (e.g., USTA Serve Tennis, CourtReserve, PlayTennis Connect, Club Automation, or equivalent). Valid driver's license and reliable transportation. Ability to read and write English fluently. Ability to clear USTA Safe Play and USTA FL Section background checks. Strongly Preferred Bilingual English/Spanish, given the Miami-Dade community we serve. Experience with adaptive tennis, wheelchair tennis, or inclusive programming for underserved populations. Experience operating in a large public park or municipally owned recreation facility. Experience building dashboards or reports in Excel, Power BI, or a similar tool. A bachelor's degree

WORK ENVIRONMENT AND SCHEDULE

This role is on-site at Crandon Tennis Center on Key Biscayne. Work is performed in a mix of office, facility, and outdoor court-side settings. Expect time on your feet during programming, events, and peak play. The schedule is non-traditional and includes weekends and holidays as the primary Manager on Duty. Specific schedule details will be discussed during the interview process so candidates can assess fit.

KEY RELATIONSHIPS

This role works closely with: Director of Operations, Crandon Tennis Center (direct manager) Programs and Play Team Provider Support and Development Team Tennis Program Instructors and Coaching Staff Customer Service Team Tennis Service Representatives (TSR) Local Play Coordinators and Community Partners Business Insights and Finance Teams

EQUAL OPPORTUNITY AND ACCESSIBILITY USTA

Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other category protected by law. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotion, or any other condition of employment. USTA Florida will make reasonable accommodation for qualified individuals with known disabilities. If you require accommodation during the application or interview process, please let us know. This description is intended to describe the type of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities. Position expectations may change as the needs of the organization evolve.

Pay:

$62,200.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): what is your email address?

Experience:

planning/coordinating tennis programs, leagues, tournaments: 5 years (Required)

Work Location:

In person