Program Manager

We are seeking a Senior Program / Project Manager to lead enterprise‑scale observability/APM tool migration programs-e.g., migrating from legacy monitoring/APM platforms to Dynatrace (or similar), including agent rollout, dashboard standardization, alert rationalization, synthetic monitoring, RUM, log/trace onboarding, and ITSM / event‑management integrations. Key Responsibilities Program & Delivery Leadership Own end‑to‑end program delivery: scope, plan, milestones, budget, RAID, governance, status reporting, and executive stakeholder management. Drive cross‑functional execution across application teams, infrastructure/platform teams, SRE/NOC, security/compliance, and vendors. Build and manage integrated cutover plans, dependencies, and hyper‑care model; ensure controlled transition and operational readiness. Observability Migration / Transformation Scope Lead migration from existing monitoring/APM tooling to target platform (Dynatrace or similar), including migration from classic synthetic capabilities to modern synthetic monitoring where applicable. Define onboarding approach and prioritization using an APM onboarding methodology based on application criticality/priority and technology compatibility.

Drive delivery of observability capabilities:

Dashboards and reporting for onboarded applications and services. Alerting/anomaly detection implementation and tuning (reduce noise, improve signal). Synthetic monitoring rollout (core + remote components, multi‑location tests, SLA/SLO aligned monitoring). Enable required integrations (e.g., virtualization/cloud/event management platforms such as VMware, MoogSoft, Azure integrations where required). Stakeholder, Vendor & Change Management Act as primary interface for business and technology stakeholders; align migration outcomes to reliability and service objectives. Manage vendor engagement and support models (licensing coordination, rollout schedule, technical blockers, escalation paths).

Ensure operational enablement:

training, runbooks, support handover, and adoption metrics. Quality, Risk, Compliance Establish program controls: change governance, security approvals, documentation standards, audit readiness. Own risk management and mitigation plans; ensure minimal downtime/impact during rollout and cutovers. Must‑Have Experience / Skills 10+ years in Program/Project Management delivering infrastructure, platform, or tooling transformation/migration programs. Proven experience leading monitoring/observability/APM tool migration projects (Dynatrace preferred; AppDynamics/New Relic/Datadog/Splunk Observability acceptable).

Strong understanding of observability domains:

APM, metrics, logs, traces, synthetics, RUM, alerting and dashboarding. Experience managing complex, multi‑team deliveries with structured governance (SteerCo updates, weekly RAID reviews, dependency management). Excellent stakeholder management and communication-able to influence engineering teams and present crisply to leadership. Good‑to‑Have (Preferred) Hands‑on familiarity with Dynatrace capabilities such as: Synthetic monitoring patterns (multi‑location, click paths), and enterprise onboarding approach. Experience delivering dashboards/SLAs, and scaling onboarding across many applications. ITIL / Service Management understanding and experience integrating monitoring with ITSM/event management. Cloud migration/ops exposure (Azure/AWS/Google Cloud Platform) and hybrid infrastructure environments.