MRP Program Specialist

Job Title:

Maui Relief Program (MRP) Benefits Program Specialist

Department:

Community Services

Reports To:

MRP Benefits Program Coordinator

FLSA Status:

Nonexempt

Prepared Date:

September 2023

Updated Date:

January 2026

Pay Grade:

S14

SUMMARY:

Conduct outreach; identify and enroll eligible individuals and households impacted by the Maui Wildfires into the Maui Relief Program (MRP). Provide support ensuring individuals are receiving all of the benefits and services available, while ensuring there is no duplication of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct outreach to identify and enroll eligible clients. O Interview clients to determine eligibility. O Obtain necessary information and documents.
• Assess information collected and determine the need for referrals, services, and assistance.
• Assist clients in accessing services by aiding in the completion of application forms and make client referrals to: O appropriate government or community resources and other organizations, and O mental health and substance abuse treatment referrals as necessary.
• Input information in a database.
• Compile records and prepare reports as assigned.
• Attend various meetings as assigned.
• Maintain professional boundaries and confidentiality at all times.
• Actively promote a high level of safety, adhering to/supporting all safety policies and programs. Operate a company vehicle for company business.
• Regular attendance.

NONESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to show care and compassion while applying a strict standard of regulations.
• Ability to interview and obtain needed information to assist with program enrollment and accessing other services.
• General understanding of available community resources.
• Ability to relate to and a desire to understand and help individuals with diverse cultural backgrounds and various social and economic levels and persons with disabilities.
• Excellent interpersonal skills, which includes, written, verbal and listening.
• Cooperative team player and a desire to help others.
• Knowledge and application of proper telephone etiquette.
• Organized, detail and tasks oriented.
• Ability to manage multiple clients at a given time, meet deadlines and prioritize workload.
• Competent typing skills and the ability to use standard office machines.
• Competent computer skills and the ability to input data and upload documents into a reporting database.
• May be required to possess a valid driver's license and clean traffic abstract.
• May be required to pass a Department of Transportation (DOT) physical and comply with the provisions of MEO's Substance Abuse Policy
• Ability to work varied shifts, which may include nights and weekends.

EDUCATION and/or

EXPERIENCE

• Experience in case management, customer relations or other related education and/or experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as eligibility requirements.
• Ability to write reports.
• Ability to speak effectively before groups of clients and co-workers.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables. .
• Ability to interpret a variety of written and verbal instructions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver's license and access to an insured vehicle.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is:

• Frequently required to sit; use hands to finger, handle, or feel; and talk or hear.
• Occasionally required to stand, walk, and reach with hands and arms.
• Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is:

• Occasionally exposed to moving mechanical parts, fumes or airborne particles, outside weather conditions, and vibration.
• The noise level in the work environment is usually moderate.