TRIO Student Support Services Program Specialist

Sauk Valley Community College(SVCC) invites applications for the position of TRIO Student Support Services Program Specialist . This is a grant funded position. The

TRIO SSS

Program Specialist plays a crucial role in the daily operations of the program, directly supporting SSS students and assisting the Program Director with various initiatives. The Specialist will be responsible for the oversight of the TRIO Student Tutor Program, managing front desk operations, connecting students with vital resources, and contributing to data collection and analysis efforts. This position requires a collaborative spirit, excellent communication skills, and a commitment to creating a welcoming and supportive environment for all SSS participants. Located in rural northwestern Illinois along the scenic Rock River, SVCC is situated between the cities of Dixon and Sterling, placing it just one hour from Rockford and the Quad Cities, and two hours west of Chicago. The College provides a robust benefits package, including comprehensive health insurance (medical, dental, and vision), life insurance, tuition reimbursement, tuition waivers, and participation in the State Universities Retirement System (SURS). For complete details, please visit our benefits page at https://www.svcc.edu/employees/opportunities/benefits.html . Assist in tracking and implementing strategies to increase SSSP student engagement, retention, and persistence. Assist with daily program functions, ensuring smooth and efficient operations. Assist with

TRIO SSS

programming, event planning, and development. Provide direct oversight and management of the TRIO Student Tutor Program, including recruitment, training, scheduling, and evaluation of student tutors. Assist with front desk administrative operations, provide a welcoming first point of contact for SSS students and visitors. Connect SSS students with appropriate campus and community resources, making referrals as needed. Conduct outreach directly to students for purposes of student success and retention. Create and maintain a welcoming, inclusive, and supportive community environment for all SSS students. Work collaboratively and effectively with all SSS staff to achieve program goals and objectives. Assist with departmental data collection and analysis efforts as assigned by the Program Director. Perform other duties as assigned to support the mission of the TRIO Student Support Services program. Essential Functions Must understand and support the mission of the community college. Must have strong skills in customer service and possess excellent verbal and written skills. Must be able to work with Microsoft Office products. Must be able to provide oral/verbal responses to student questions, and assist faculty given general guidance. Must be able to work in a team environment. Must be able to work flexible hours. Required Associate's degree. Excellent organizational skills with the ability to manage multiple tasks and priorities effectively. Strong communication skills, both written and verbal, with the ability to interact professionally with diverse populations. Exceptional interpersonal skills, demonstrating empathy, patience, and a student-centered approach. Proficiency in database and spreadsheet applications (e.g., Microsoft Excel, Google Sheets) for data management and reporting. Experience managing or coordinating a team of tutors or similar student employees. Preferred Background similar to that of the SSSP participants, demonstrating an understanding of the challenges and needs of first-generation, low-income, and/or students with disabilities. Sauk Valley Community College is an equal opportunity employer and complies with applicable federal and state laws prohibiting discrimination in all employee and student relations. No person on the basis of race, gender identity/expression, sexual orientation, sex, genetic information, creed, religion, color, marital or parental status or family responsibilities, veteran status, age, national origin, membership in any professional group, organization or association, socioeconomic status, or mental or physical disability is discriminated against, which includes, but is not limited to, admissions, employment, financial assistance, placement, recruitment, educational programs, and activities. Students admitted from a foreign country are expected to take the TOEFL exam. A minimum level of competency on the TOEFL exam is part of the consideration of admission. For students who reside in the United States, a lack of English skills is not a barrier to admission and participation in educational programs. Violation of this policy on the basis of sex is also governed by the Sexual Misconduct Procedures. Inquiries or complaints may be addressed to the Title IX Coordinator or the Director of Human Resources.