Associate Manager, Program Operations

Business Title:

Associate Manager, Program Operations Location:

Chicago, IL Ready to make a difference? The Associate Manager, Program Operations is a leadership role within ICF's Energy Efficiency Division, responsible for managing program operations across Illinois for the multiple utility portfolios. This position works with a cross-functional team, including program management, outreach, technical, and marketing personnel, and plays a central role in project delivery, strategy development, and market expansion. They will oversee a team of direct reports (primarily Operation Specialists) and work closely with regional leadership to ensure consistent, high-quality client delivery. This role supports the development of a holistic strategy across multiple portfolios, optimizes staffing based on workload fluctuations, and establishes best practices for core programmatic functions such as performance tracking, project reviews, and client deliverables. They will work with the regional operations manager, client portfolio leads, residential and commercial Program Managers, and the broader regional team to develop and deliver a holistic strategy and consistent client delivery. The role will also coordinate across multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs Investment in the community: Donation matching, volunteer opportunities Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning Any many, many more •Ask your recruiter for more details!

What you would be doing:

Direct the quality and performance of the team responsible for the following tasks: Timely and accurate project reviews. Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review Compile/verify forecasts reports Track contractual Key Performance Indicators (KPIs) and coordinate with portfolio manager on any necessary corrective action plans Support internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items Coordination with rebate processing team to ensure all incentives are processed. Ensure timely customer and subcontractor payments. Generate accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals. Maintain and update shared files, resources and program documents to ensure all program staff has access to latest versions of materials. Coordinate with program managers to develop and maintain portfolio-level performance forecasts and trend analysis. Maintain business workflow documents and keep process guides updated. Draft/compile program awards for clients. Coordinate with marketing to oversee accurate program promotions and information. Manage operations for the implementation of the Illinois portfolio(s), responsible for the following tasks: Ensure that the programs are performing as expected and explain forecasted variances. Collaborate with program managers to ensure all activities related to quality program delivery are executed. Present performance metrics to internal and external stakeholders. Review and approve large projects in a timely manner and with high attention to detail. IT/reporting coordination, assisting with JIRA ticketing when necessary. Field requests from subcontractors. Assist with monthly data verification. Coordinate regularly with internal team members (such as engineers and energy analysts) to ensure standard operating procedures are followed. Conduct final desk reviews/approvals of projects over a certain incentive threshold. Manage bandwidth of team and adjust staffing strategies as needed. Skills you'll be using: Leading and supporting teams to deliver high‑quality energy efficiency programs Managing program performance, reporting, and quality reviews across multiple projects Analyzing data and trends to inform forecasts, decisions, and client updates (strong Excel skills) Communicating effectively with internal teams, utility clients, and external partners Improving processes, workflows, and documentation to drive consistency and efficiency Managing projects with strong attention to detail, timelines, and deliverables Handling staffing, performance, and coaching needs to support a positive team environment Working with integrity and professionalism, including responsible handling of confidential information What we need you to have (minimum qualifications): Bachelor's degree (or applicants can substitute one year of related experience for one year of education) 3+ years experience supporting or managing utility energy efficiency or demand‑side management programs and/or related experience Preferred Qualifications (what we would like you to have): Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets) Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.) Project management experience Experience with Power BI (or similar data visualization tool) Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Illinois Remote Office (IL99) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.