Drop-In Center Supervisor

Drop-In Center Supervisor Kenneth Young Center is a 501(c)(3) not-for-profit dedicated to providing comprehensive outpatient behavioral health services to individuals of all walks of life. Located in the Northwest suburbs of Chicago, we offer a wide range of services including outpatient therapeutic care, recovery-oriented support, community prevention, LGBTQ+ outreach, older adult services, and crisis intervention. Our team welcomes and celebrates unique perspectives and represents the diversity and vitality of our local communities. Join our team to grow in your career while building stronger, healthier communities. Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following: 403(b) plan with organizational matching Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS) Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums Long Term and Short Term Disability (BCBS), no cost to employee Flexible Spending Account (with annual rollover) Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS) Incentive program with potential for quarterly bonuses Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit) Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF) To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays. 4 weeks of Paid Time Off (With increases based on seniority) 8 Paid Organization-Wide Holidays 3 Personal Floating Holidays annually

Job Scope:

Oversee all aspects of KYC's Drop-In Center. Responsible for staff training and supervision, overall quality of services provided by team of Recovery Support Specialists, program development, and monitoring and reaching finance and program grant deliverables. Supervisor contributes as a Recovery Support Specialist serving in the Drop-In Center open 364 days per year. Drop-In offers a community based, member driven drop-in center that offers recovery focused support, advocacy, leisure and enrichment activities to persons living with mental illness and disabilities who desire to engage fully in community life. and will be open at flexible times that meet member identified social, interpersonal, and educational/informational needs that improve their level of community integration, stability, and personal satisfaction. The drop-in staff will also serve as early identifiers of risk or instability in members and be able to intervene and encourage members self-refer or take actions to refer members to more formal clinical services Primary Responsibilities Plan, implement, and oversee drop-in center activities and staffing. Delegate and coordinate with team members and drop-in guests to allow for skill development and engagement. Develop member and community focused marketing materials, flyers, announcements to 'get the word out' and recruit members Identify and develop a calendar of drop-in center activities Set hours of operation for the drop-in that reflect members needs Prepare and update staffing schedule assuring that 2-3 staff are present during drop-in center open hours. Oversee staff responsible for facility set-up and maintenance f. Oversee staff responsible for travel assistance and transportation Oversee and meet all grant deliverables Develop, recruit membership, and participate in Kenneth Young Center Mount Prospect Drop-in Member Advisory Council Incorporate Advisory Council input into program schedule and activities Ensure all staff members are providing high-quality, supportive peer counseling utilizing personal experience to establish a warm and empathic connection with members and as needed, their families/significant others Facilitate leisure group activities Promote opportunities for clients to build natural systems of support within their communities through exposure to recreational, spiritual, educational, vocational, volunteer and civic activities Work with members to develop personal Wellness Action Recovery Plans Regularly consult with other Behavioral Health teams including Intensive Team services, Outpatient Services, Front Door, Crisis and Living Room, Employment services and Intensive Group Recovery Services, to address specific member issues and coordinate care strategies Work cooperatively with other Center teams/staff to maintain smooth transitions and effective continuity of care Ongoing program evaluation and work with other team supervisors and managers to provide an extensive continuity of care Administrative and Performance Requirements Monitor staffing needs and coordinate with program manager to ensure program needs met and maintaining grant financial deliverables: interviewing, hiring, training, evaluating, and retaining staff Supervise and train Drop-in center staff, up to 8 direct reports Provide CRSS development and supervision in a group format to Recovery Support Staff in Behavioral Health Services Oversee and coordinate CRSS internship opportunities Liaison with

DHS CRSS

specialist to secure or maintain Drop-in staff credentials and on-going training Oversee development and maintenance of local community resources and groups (NAMI, AA etc.). Recovery literature, on-line materials/websites to support members Participate in supervision as directed Participate in BH Recovery leadership team meetings, activities, and program development Lead Drop-in team meetings and participate in other agency meetings and trainings as directed by supervisor Interpret and communicate, at the service delivery level, Center policies and procedures Complete all required program attendance reports and budget reports in an accurate and timely manner Education, Experience and Other requirements Bachelors Degree from an accredited college or university in social work, psychology or a related discipline preferred Certified Recovery Support Specialist (CRSS) certification in Illinois At least 3 years of experience working with individuals recovering from serious and persistent mental illness providing peer support, case management and/or community support At least 1 year experience working in non-traditional community settings ie: drop in, senior center, special recreation program Basic computer proficiency, knowledge of Word and Email/Internet skills, and internal collaboration applications (ie Microsoft 365 / Teams) Applicant must have a valid IL Driver's License, valid auto insurance, and access to a well maintained/insured vehicle Work Environment This job operates primarily in a professional office environment. Up to 25% of the employee's time will be spent in the community, driving to and from community events, social outings, and other public places Travel The employee is required to drive the KYC owned passenger van to and from client homes and to various sites in the community and surrounding areas. Employee may also be required to attend occasional meetings/trainings in and around KYC's catchment area. I Schedule/Timekeeping Full-time, Non-Exempt, 37.5 hours per week Position is generally Monday-Friday during business hours and early evening hours. Must be prepared to work a flexible schedule in response to the needs of the target population served, including evening, holiday, and weekend hours to ensure adequate staffing and program coverage. Kenneth Young Center is an Equal Opportunity Employer