Information and Assistance Specialist

Information and Assistance Specialist Age Central Peoria, IL Job Details Full-time $18 - $22 an hour 13 hours ago Benefits Paid time off Employee assistance program Qualifications Working with individuals with disabilities Driver's License Phone customer support Older adults Associate's degree Full Job Description Are you passionate about helping older adults and individuals with disabilities connect to essential services? Join our team as an Information and Assistance Specialist !

Position Details:

Job Title:

Information and Assistance Specialist Position Type:

Full-Time (37.5 hours/week, Monday through Friday)

Location:

Serving Peoria, Marshall, Stark, Fulton, Tazewell, and Woodford Counties About the

Role:

Our agency is seeking a dedicated and compassionate professional to assist older adults, individuals with disabilities, and caregivers in accessing vital resources. The Information and Assistance Specialist will provide guidance, referrals, and advocacy while ensuring accurate record-keeping and follow-up support.

Key Responsibilities:

Respond to inquiries via phone, email, and in person. Assess client needs and connect them with appropriate resources. Maintain knowledge of local, state, and federal programs for older adults and individuals with disabilities. Document all client interactions in the agency's database. Assist clients with completing Benefit Access Applications and become a certified Senior Health Insurance Program (SHIP) counselor. Participate in outreach activities and educational events. Collaborate with community partners to expand referral networks.

What We're Looking For:

Associates degree or Bachelor's degree preferred. Experience working with older adults, individuals with disabilities, or social service programs is a plus. Knowledge of the Older Americans Act Strong communication skills with a compassionate approach. Proficiency in Microsoft Office and data entry systems. Reliable transportation and a valid driver's license are required. Why Join Us? Competitive compensation. Opportunity to make a meaningful impact in the lives of those in need. Work with a dedicated team committed to enhancing independence and quality of life for our clients.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Employee assistance program Paid time off

Work Location:

In person