Member Service FD - Muncie

YMCA OF MUNCIE JOB DESCRIPTION

Job Title:

Member Service Staff/Welcome Staff FLSA Status:

Part time, non-exempt

Revision Date:

06/23/2020 Reports to:

Coordinator of Membership Services Primary Function/Department:

Membership Experience Leadership Level:

Leader

POSITIONSUMMARY

This positionsupports the work of the Y, a leading nonprofit, charitable organization committedto strengthening community through youth development, healthy living and social responsibility. The Membership Service Staffat the YMCA of Muncie maintains asupportive, positive atmosphere that welcomes and respects all individuals. The person in this position should possess a friendly and welcomingpersonality as they will be responsible for providing the first line ofcustomer service to members and guests by controlling facility access,membership enrollment, and program registration.

OUR CULTURE

Our missionand core values are brought to life by our culture. In the Y, we strive to liveour cause of strengthening communities with purpose and intentionality everyday.

We are welcoming:

we areopen to all. We are a place where you can belong and become.

We aregenuine:

we value you and embrace your individuality.

We arehopeful:

we believe in you and your potential to become a catalyst in theworld.

We are nurturing:

we support you in your journey to developyour full potential.

We are determined:

above all else, we are on arelentless quest to make our community stronger beginning with you.

ESSENTIALFUNCTIONS

1. Provides excellent service to members,guests, and program participants in the Y, contributing to member retention. Becourteous and use individual names when speaking to members. 2. Maintains cleanliness and organization ofthe environment included but not limited duties outlined in cleaning listsprovided. Ensure all opening and closing cleaning responsibilities are completeeach day. 3. Develops and maintains positiverelationships with volunteers and members and helps members connect with oneanother and the Y. 4. Serves others by intentionallywelcoming, connecting, and supporting members, and inviting them to getinvolved and give back to the community. 5. Handles and resolves concerns andinforms supervisor of unusual situations or unresolved issues. 6. Applies all YMCA policies dealing withmember services. 7. Engagesmembers and guests by utilizing the YMCA principles of Welcome, Connect,Support, and Invite. 8. Ensurescollection of membership and program fees. 9. Informsappropriate staff of any risk management issues. 10. Leads prospective membersthrough the membership enrollment process, makes reservations, and processesregistrations for classes, program, and courts as needed. 11. Responsible for access control in the YMCA facilities. 12. Performs other duties as assigned by supervisor or management staff. 13. Supports Annual Campaign and other fund raising activities. 14. Upholds guidelines as outlines in the Employee Handbook of theAssociation. 15. Attends designated trainings and staff meetings.

LEADERSHIP COMPETENCY MODEL

OUR

DISCIPLINES & COMPETENCIES ADVANCING OUR MISSION AND CAUSE

providesvisionary leadership to the organization and to ensure that all resources aremobilized to adapt to new challenges and needs in the community

ChangeLeadership:

Facilitates, co-creates, andimplements equitable change for the good of the organization and/or community

EngagingCommunity:

Builds bridgeswith others in the community to ensure the Ys work is community-focused andwelcoming of all, providing community benefit

Philanthropy:

Secures resources and support to advance the

Yswork Volunteerism:

Engages volunteers and promotes socialresponsibility at all levels of the organization

BUILDINGRELATIONSHIPS

connectpeople to the Ys cause by developing inclusive relationships, partnerships andcollaborations so that Ys can co-create solutions to pressing social needs

Collaboration:

Creates sustainable relationships within the Y andwith other organizations in service to the community

Communication& Influence:

Listens andexpresses self effectively and in a way that engages, inspires, and buildscommitment to the Ys cause

Inclusion:

Values all people for their unique talents, andtakes an active role in promoting practices that support diversity, inclusion,and global work, as well as cultural competence

LEADINGOPERATIONS

ensure relevance,effectiveness, and sustainability of the organization so that we can continue to fulfill ourpromise to the community

CriticalThinking & Decision Making:

Makes informeddecisions based on logic, data, and sound judgment

FiscalManagement:

Manages the Ysresources responsibly and sustains the Ys nonprofit business model

FunctionalExpertise:

Executes superiortechnical skills for the role

Innovation:

Creates and implements new and relevant approachesand activities that improve and expand the Ys work and impact in the community

Program/ProjectManagement:

Ensures program or project goalsare met and intended impact occurs

DEVELOPING& INSPIRING PEOPLE

supportthe holistic development of self and others so that everyone can embrace the Ys cause, sustain the Ysculture, and inspire others to take individual and collective action to furtherour impact

DevelopingSelf & Others:

Develops self andsupports others (e.g., staff, volunteers, members, program participants), bothformally and informally, to achieve their highest potential

EmotionalMaturity:

Demonstrates ability tounderstand and manage emotions effectively in all situations

QUALIFICATIONS

Previouscustomer service, sales or related experience. CPR/AED andFirst Aid Certifications required within 30 days of hire. Child AbusePrevention Training prior to first shift. Excellentinterpersonal and problem-solving skills. Abilityto relate effectively to diverse groups of people from all social and economic segments of the community Basicknowledge of computers.

WORK ENVIRONMENT & PHYSICALDEMANDS

Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. Whileperforming the duties of this job, the employee is regularly required to use acomputer for extended periods of time and be able to communicate using acomputer and phone/smart device. Theemployee frequently is required to sit, stand, and reach, and must be able tomove around the work environment. Theemployee must occasionally lift and/or move up to 50 pounds. Specificvision abilities required by this job include close vision, distance vision,and the ability to adjust. Thenoise level in the work environment is usually moderate.