Digital Engagement Specialist

The Digital Engagement Specialist drives product adoption, retention, and customer expansion by designing, deploying, and continuously optimizing inapp digital engagement experiences that guide users to value. This role leverages contextual guidance, including feature discovery, walkthroughs, announcements, and embedded learning, to accelerate timetovalue, reduce user friction, and influence key adoption metrics across the customer lifecycle. Partnering closely with Product, Engineering, UX, Sales, Professional Services and Client Alignment, the Digital Engagement Specialist translates product releases and customer insights into measurable inproduct outcomes that strengthen longterm client relationships and support revenue growth. About Netsmart At Netsmart, improving care delivery isn't just our aspiration; it's our passion! For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Position Overview:

Netsmart is looking for a Digital Engagement Specialistto drive product adoption, retention, and customer expansion by designing, deploying, and continuously optimizing inapp digital engagement experiences that guide users to value. This role focuses on creating contextual, datadriven user experiences-such as feature discovery, walkthroughs, inapp announcements, and embedded learning-to accelerate timetovalue, reduce user friction, and positively influence key adoption metrics across the customer lifecycle. Partnering closely with Product, Engineering, UX, Sales, Professional Services, and Client Alignment teams, the Digital Engagement Specialist translates product releases and customer insights into measurable inproduct outcomes that strengthen longterm client relationships and support revenue growth. Responsibilities Support the ongoing development, maintenance and optimization of clientfacing solution learning experiences (including ondemand selfservice resources, video content, inapp guidance, visual assets and instructional materials), to ensure consistent and effective product role-based understanding. Follows team and other industry style guides to update,maintain, and create solution contentadheringto the standards for client learning andenablementengagement. Create digital client engagement assets for learning experiences. This includes, but is not limited to, the digital adoption learning platform, the self-service knowledge base, Netsmart Academy and various other shortform videos or reels. Support the awareness of Netsmart product releases and their impact on key learning experiences to build out andassistwith release cycles. Review solution roadmaps and related information to organize work, supporting key deliverables, and ensuringtimelycompletion for clients and stakeholders. Followpublicationstandards needed for learning experiencedelivery to clientsby thesolution contentlifecycleteam. Deliver and receive constructivefeedbackfrom team members on process,content, or projects to ensure quality,a unifiedbrandand consistent outcomes. Provide progress updates toteamand internalstakeholders to ensuretimelyproject completion. Perform all job responsibilities in alignment with the core values, mission, and purpose of theteamandNetsmartas a whole. Qualifications Required Minimum of 2 years ofcustomer service/client success, orteaching, education, customer experience Passionate about adult education and educational methods Experience working in an agile,fast pacedenvironmentwith new software tools Adapts to, and solves, challenges quicklyand efficiently Works well independently and as part of a team High attention to detail Preferred Strong written and spoken communication skills Minimum of 1 year experience with content creation or design Minimum of 1 year of data entry and review experience Minimum of 1 year of Healthcare IT experience Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion,... For full info follow application link. To view full details and how to apply, please login or create a Job Seeker account