Program Coordinator, Collections

Program Coordinator, Collections 4.2 4.2 out of 5 stars Bowling Green, KY $20.51 - $21.54 an hour - Full-time Western Kentucky University 327 reviews $20.51 - $21.54 an hour -

Full-time Location:

Bowling Green, KY Category:

Staff Job Type:

Full-time Posted On:

Fri May 1 2026

Job Description:

Primary Duties and Responsibilities:

The following duties are customary for this position but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs. Oversee the remaining loans within the Federal Perkins Loan portfolio Work with collection agencies for Perkins Loan and past due tuition accounts Maintain obligations on the Banner student system Maintain postponement, cancellation, hardship and deferment forms in compliance with Federal regulations as well as processing the forms for the Federal Perkin Loan Program Communicate with other staff, students and the public Collect past due tuition and other accounts including developing, implementing and maintaining the pre-collect process for the University, coordinating with university departments, counseling students and families, and monitoring payment agreements Deliver daily cash deposit to bank and handle change orders; act as liaison with university banking officials and university departments on items such as credit card acceptance and PCI compliance. Oversee credit card merchant process for university. Scans check deposits daily. Serve as back up for the Assistant Director, Cashiers and Collections for daily cashiering, reconciling, and credit card transactions Maintain and update bankruptcy notifications for past due balances in Banner Provide back up to all areas within Office of Student Billing and Account Services to include assisting with phone calls and customer service, front counter, cashiering functions, etc. Reconcile departmental procurement card, prepare various payment documents, and review daily audit report Maintain procedures manual Assist with 1098T process Assist students and families with all aspects of refunds through BankMobile and act as a liaison between the university and BankMobile. Represents the Office of Student Billing and Account Services at university orientation programs and other functions Assist the Assistant Director, Cashiers and Collections and other duties as assigned Knowledge and Skills Considered Essential for

Success:

Initiative, independent judgment, problem-solving, and decision making in response to multiple demands and circumstances Ability to work in stressful and difficult situations Self-motivated and directed individual Organized and detail oriented with the capacity to work in a busy environment with frequent interruption Front-line conflict resolution skills imperative Effective in analyzing a situation and determining a suitable solution Acute attention to detail and accuracy is crucial Extensive financial aid knowledge Ability to learn collection system, Banner and InfoView reporting Proficient in data entry, typing and calculator usage Excellent analytical and organizational skills Highly proficient in word processing, spreadsheet and database software and other office equipment is required Ability to deal with highly confidential and sensitive material and understand all related legal matters Ability to work both independently and in a team environment Excellent written, verbal and interpersonal communication skills, customer service skills, problem solving and decision making skills, and commitment to exceptional quality Positive work ethic and ability to adhere to standards of professional confidentiality

Job Requirements:

Bachelor's degree At least 2 years of related experience

Additional Information:

Hourly Range:

$20.51 - $21.54 Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment. Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices. Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website. Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php For information related to job postings, please email employment@wku.edu.