MCC Program Coordinator

Job Purpose:

To oversee the implementation and delivery of quality services in accordance with funder and program standards by managing the daily operations of the MCC Program by training and supervising program staff and working with project partners as indicated. To partner with community members, parents and youth with lived experience with child welfare, local public and private agencies, judge(s) of the juvenile court, Department of Children and Family Services (DCFS) staff, child welfare attorneys, Family in Need of Services (FINS), and the MCC State staff to implement and sustain MCC across the Region 8 service area. This position includes professional processes such as program oversight, data coordination, training/facilitating team/community groups, and grants management. Responsibilities require a high level of proficiency in providing outstanding customer service, positive outcomes for families and community, and creating and supporting the development of constructive, satisfying relationships between families and community partners. There may be opportunities for some direct clinical work for the successful applicant holding clinical licensure.

Experience and Knowledge:

Masters (preferred) or Bachelor's degree with major emphasis in social services, social work, psychology, sociology; counseling or case management and 5 years' direct service experience required. Minimum of 5 years of experience building community partnerships, leading community organizing efforts, and managing coordination and alignment of multiple agencies is preferred or, in the alternative, demonstrates ability to do so. Demonstrates understanding of protective factors that promote child wellbeing, individual and community level trauma and its impact, best practices in preventing child abuse and neglect, and disparities and disproportionalities in public systems. Supervisory experience required. Preference will be given to candidates who most reflect the racial, ethnic, and socioeconomic status of the majority of members of the neighborhoods being served. Strong skills in public speaking, group facilitation and training, networking, marketing and public relations Experience working with adult and child populations Assessment, intake or interview experience required Proficiency in Microsoft Office, including Word, Outlook, Excel and Power Point Must have reliable transportation, valid driver's license, and meet state required automobile insurance minimums. Skills and Abilities Ability to maintain effective working relationships with other agency professionals Ability to develop and maintain professional relationships with individuals from various cultural, ethnic and racial backgrounds Ability to identify and use community resources Maintains poise and self control even under extreme stress and unexpected crises Appropriately assertive even in difficult situations Effective in planning and arranging work responsibilities Assumes responsibility for own learning Maintains personal appearance consistent with agency image Ability to work within the purpose, structure and constraints of the agency and to make suggestions for change in a responsible manner Commitment to continued personal growth Handles difficult situations tactfully Professional and responsible about all aspects of work and makes good use of time and agency resources Verbal, written and technological communication skills, including the ability to record with clarity and promptness Must have excellent interpersonal skills and be receptive to new ideas Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating Willingness to work non-traditional hours when required

Core Values of Staff Service:

I act with a servant's heart to contribute meaningfully to the wellbeing of others.

Teamwork:

I willingly help my teammates.

Respect:

I recognize the dignity, worth and importance of others.

Open-hearted:

I am kind, caring and compassionate. i

Ntegrity:

I am honest and ethical in all that I do.

Growth:

I embrace challenges and change with a positive attitude. Job Related Training Orientation TBRI Practitioner level training 40 hours continuing education yearly On-going in-service workshops, conferences and self-study Quarterly Agency Staff meetings, program delivery meetings and program area meetings Initial and ongoing MCC training in the areas of protective factors that promote child wellbeing, individual and community level trauma and its impact, best practices in preventing child abuse and neglect, and disparities and disproportionalities in public systems. Initial 40 hours of Domestic Violence and Sexual Assault training as required by Wellspring. Principal Duties and Responsibilities 1.

Delivers services by:

Developing and supervising effective team for the provision of MCC Program. Overseeing implementation of the outreach, parenting and family support components of MCC and supervising MCC program staff in carrying out functions related to family support. Educating community members about child wellbeing and how MCC aims to increase and improve support to families to improve child, family, and community wellbeing. Convening team meetings with MCC staff to ensure effective coordination of all components of MCC program. Participating in meetings with the MCC State staff, MCC State teams, and MCC peer network as requested. Establishing and maintaining positive external relationships with the media and general public, child welfare judges and attorneys, DCFS staff, MCC staff, community members, and agency partners. Researching and contributing to grant writing. Representing the agency at meetings, presentations, and community functions. Monitoring grant to ensure achievement of grant requirements and outcomes. Ensuring that all activities carried out in the name of the agency are in accordance with agency mission, policies, and procedures 2.Assures quality services and program effectiveness and efficiency by Serving as program data coordinator, analyzing data, recommending and implementing programmatic adjustments. Conducting data collection, metrics and reporting per grant and agency requirements. Conducting quality assurance of client records to ensure a high level of client connection to resources, client safety, risk management and customer satisfaction. Communicating to Assistant Director of Professional Services on matters of program effectiveness, family and community outcomes and safety. Ensuring high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function Complying with required program and agency guidelines and standards of practice. Coordinating the collection and distribution of data and reports to monitor outcomes. Ensuring that all required regional data are being tracked and reported to appropriate parties, including MCC State staff. Completing required agency paperwork in an accurate and timely manner. 3. Maintains a harmonious working relationship with collaborative and other service agencies by Building relationships with agencies and community members; Maintaining consistent and meaningful communication and partnerships, including hosting community events and volunteering to serve at other agency and community events. 4. Maintains professional competency by Participating in continued education and personal growth experiences; Reviewing professional publications; and Establishing personal and professional networks 5. Maintains confidential records by Performing and documenting required collaborative and client contacts in accordance with agency standards; Recording data into MCC Management Information System(s) or other identified database in a timely manner; and Adhering to all agency and grant confidentiality policies and procedures 6. Monitors planned outcomes by Regular review of MCC Teams and MCC Case Manager's clients to evaluate progress; Reassessing and revising MCC goals as needed; and Providing ongoing training/support for the MCC Connect Coordinator and MCC Case Manager to help clients achieve positive outcomes 7. Contributes to team effort by Demonstrating flexibility and accommodation to change; Communicating effectively; Exhibiting a willingness to help fellow staff members; and Encouraging and supporting others. 8. Performs other duties as related to the position and as assigned. Work non-traditional hours and/or alternate schedule during special projects or to meet agency deadlines.