Program Manager

Program Manager Department of Ste Department of Ste - Agency Wide Summary This Program Manager position is loced in the Bureau of Consular Affairs, Passport Services, Boston Passport Agency (CA/PPT/BN); responsible for the overall planning, directtion, management, and evaluion of passport programs and operions. Click here to learn more about the Bureau of Consular Affairs. Learn more about this agency Summary This Program Manager position is loced in the Bureau of Consular Affairs, Passport Services, Boston Passport Agency (CA/PPT/BN); responsible for the overall planning, directtion, management, and evaluion of passport programs and operions. Click here to learn more about the Bureau of Consular Affairs. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/07/2026 to 05/18/2026 Salary $167,560 - $197,200 per year Pay scale & grade GS 15 Locion 1 vacancy in the following locion: Boston, MA 1 vacancy Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Occasional travel - Occasional travel may be required. Relocion expenses reimbursed Yes—Relocion may be authorized. Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 15 Job family (Series) 0340 Program Management Supervisory stus Yes Security clearance Top Secret Drug test Yes Position sensitivity and risk High Risk (HR) Trust determinion process Credentialing Suitability/Fitness Nional security Announcement number

M/CA-MPI-2026-0013

Control number 868129500 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Clarificion from the agency U.S. Department of Ste employees within the Bureau of Consular Affairs (CA), and CTAP employees only Duties Help Serves as Director and fourth-level supervisor over the adjudicion staff assigned to the agency/center; exercises the full range of supervisory responsibilities. Conducts public relions with the media, travel industry, and citizen groups on issues regarding travel identificion policies, internional travel standards, and airline and border processing requirements concerning nional security. Analyzes and interprets directives and oversees the administrion of laws/ regulions governing nionality as reled to passport eligibility. Supports the development and implemention of passport regulions, legislive initiives, and policies, ensuring compliance with policies and procedures. Develops, justifies and defends annual budget requests for the assigned passport agency/center and reprograms funds as necessary. Requirements Help Conditions of employment U.S. Citizenship is required. Incumbent subject to random drug testing. Must be able to obtain and maintain a Top Secret security clearance. Qualificions Applicants must meet all the required qualificion requirements described below by the closing de of this announcement.

NOTE:

Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing de of this announcement.

Time-In-Grade Requirements:

Federal applicants must have served 52 weeks the next lower grade to sisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstre the following: Experience providing authoritive guidance and oversight for passport services operions, programs and policies. Experience directing and reviewing results of studies of internal functions used to evalue productivity, quality, workload, and compliance with applicable laws and regulions. Experience serving as a representive for the Department on various interagency boards and/or committees. There is no substitute of educion for specialized experience for the GS-15 position. In addition, applicant's experience must also demonstre th the candide possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situions on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situions without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through." Educion Educion requirements do not apply to this vacancy announcement. Additional informion For reasonable accommodion the U.S. Department of Ste, please contact the Office of Accessibility and Accommodions OAA@ste.gov. OAA is responsible for reviewing and adjudicing reasonable accommodion (RA) requests for the Assessment Btery being used for this announcement. RA requests cover additional time on timed sections only. Applicants MUST submit their applicion before the vacancy closes, even if pending an adjudicion decision. Applicants will have 48 hours after their RA request is adjudiced to complete the assessment btery. Scores genered after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If a different type of RA is needed, please contact OAA directly OAA@ste.gov. If eligible, situional telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions. Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's

CTAP & ICTAP

eligibility website for more informion. You must be red in the Well-Qualified cegory and submit supporting documents under the required documents section of this announcement to receive selection priority considerion. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualificions, and demonstre proficiency in some, but not all major aspects of the position. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. The evaluion process consists of the Monster Competency Based Assessments and a crediting plan for which applicants assigned a score between 70 and 100. A resume review conducted for minimum qualificion requirements, as described in the "Qualificions" section of this announcement, of the top qualified candides based on combined total score. Resumes longer than two pages deemed ineligible and will not be considered further. Responses to questions th are not fully supported by your resume may result in a ring adjustment. You assessed on the following job-reled competencies (knowledge, skills, abilities, and other characteristics):

Supervisory:

Oral Communicion, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluing, Influencing/Negotiing, Stregic Thinking, Human Capital Management. Your score from the Supervisory external assessment will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further considerion. The assessment is used to measure the degree in which your background mches the competencies and KSAs required for this position. Your qualificions evalued on the following competencies: Knowledge of administrive laws, policies, regulions, and precedents. Ability to synthesize informion to make decisions. Skill in compliance program evaluion methods. Ability to communice effectively in writing. Knowledge of budget principles and theories. Applicants found to be among the top qualified candides referred to the hiring official for further considerion and possible interview. Qualified non-competitive candides must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further considerion and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Oversting your qualificions and/or experience in your applicion may result in your removal from considerion. You may preview questions for this vacancy. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Include any supporting documents th don't fit within another cegory or are listed in the job announcement. Include a performance appraisal as proof of federal employment. Your resume should include relevant work experience, applicable educion and your contact informion. For current or previous federal employees, include the pay plan, series and grade. A separion notificion used to determine employment eligibility. Your SF-50 shows a federal position you've held, grade level and duty locion. Your SF-50 can support position changes, conversions or separion for employment eligibility. All required documents listed below, th are applicable to you, must be submitted to our automed system by 11:59 p.m. Eastern Time (ET) on the closing de of this announcement. 1. Resume limited to two pages showing relevant work/volunteer experience, educion and training. Include the start and end des (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualificion determinions and must support your answers to the completed online assessment questions. Resumes longer than two pages deemed ineligible and will not be considered further. 2. Most recent SF-50s (Notificion of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority . The SF-50s must show: effective de, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required informion (e.g., promotion, within-grade increase, and separion SF-50s). Award SF-50s often do not show the required informion. 3. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the ring official and in original form) annual performance appraisal for the hiring manager's considerion. If a performance appraisal is not available, you may provide a stement and/or a stement from your supervisor explaining the reason one is not available and your servicing HR Office contact informion (name, email address, phone number).

Note:

You may be requested to provide an appraisal to the hiring official if one was not provided with your applicion. To receive a promotion, the employee's most recent performance ring must be "fully successful" or an equivalent level or higher. Employees who are tentively selected to receive a promotion required to provide performance documention within two business days of request. Servicing HR Offices may be contacted to verify performance rings. 4. Non-competitive hiring authority eligibility documention, if applicable . If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your applicion. For informion reled to Schedule A hiring authority for individuals with disabilities OPM's hiring informion site. 5. CTAP documention, if applicable (e.g., reduction-in-force (RIF) separion notice, certificion of expected separion, etc.). In addition submit a copy of your current (or last) performance ring of record which must be least fully successful or equivalent and submit all required documents listed above th apply to you (e.g., resume, transcripts, SF-50, etc.). How to Apply Help Prepare your applicion in USAJOBS To start your applicion, click Apply and we'll walk you through the process to tach a resume and any required documents. During the applicion process you can review, edit, delete, and upde your informion. We'll automically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing de of this announcement to complete the applicion process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into

USAJOBS. STEP 2

Submit your resume. Please see the Required Documents section for specific informion th should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documention applicable to you, as listed in the Required Documents section. To learn how to view the stus of your submitted supporting documention and applicion, the Applicion Instructions section of our agency's Civil Service selection process site . Technical assistance with your on-line applicion is available through the Help Desk mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alterne Applicion Procedures If applying online poses an extreme hardship, you may request alterne applicion procedures to submit your applicion package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET least 2 working days prior to the closing de of this announcement. The applicion package for alterne applicion procedures must be submitted and received in the Human Resources office no ler than 11:59 p.m. ET on the closing de of this announcement. Paper applicions and informion sent by mail will not be accepted. Agency contact informion Elizabeth Rice Phone 000-000-0000 Fax 000-000-0000 Riceec@ste.gov Address U.S. Department of Ste Not accepting applicions by Mail Charleston, South Carolina 29405 United Stes Next steps After all applicion packages are received, we will review applicions and evalue applicants' qualificions. Then, in approximely two weeks after this announcement closes, we will refer candides, as described in the "How You Will Be Evalued" section, to the hiring manager for selection considerion. Your applicion stus upded up to four times during the following hiring phases: After applicions are received. After applicions are assessed to determine qualificions. After candides are referred to the hiring manager. After a selection is made. For the selected candides who receive a tentive job offer, we will conduct a suitability review and/or security background investigion th generally takes an average of least two to six months. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Include any supporting documents th don't fit within another cegory or are listed in the job announcement. Include a performance appraisal as proof of federal employment. Your resume should include relevant work experience, applicable educion and your contact informion. For current or previous federal employees, include the pay plan, series and grade. A separion notificion used to determine employment eligibility. Your SF-50 shows a federal position you've held, grade level and duty locion. Your SF-50 can support position changes, conversions or separion for employment eligibility. All required documents listed below, th are applicable to you, must be submitted to our automed system by 11:59 p.m. Eastern Time (ET) on the closing de of this announcement. 1. Resume limited to two pages showing relevant work/volunteer experience, educion and training. Include the start and end des (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualificion determinions and must support your answers to the completed online assessment questions. Resumes longer than two pages deemed ineligible and will not be considered further. 2. Most recent SF-50s (Notificion of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority . The SF-50s must show: effective de, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required informion (e.g., promotion, within-grade increase, and separion SF-50s). Award SF-50s often do not show the required informion. 3. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the ring official and in original form) annual performance appraisal for the hiring manager's considerion. If a performance appraisal is not available, you may provide a stement and/or a stement from your supervisor explaining the reason one is not available and your servicing HR Office contact informion (name, email address, phone number).

Note:

You may be requested to provide an appraisal to the hiring official if one was not provided with your applicion. To receive a promotion, the employee's most recent performance ring must be "fully successful" or an equivalent level or higher. Employees who are tentively selected to receive a promotion required to provide performance documention within two business days of request. Servicing HR Offices may be contacted to verify performance rings. 4. Non-competitive hiring authority eligibility documention, if applicable . If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your applicion. For informion reled to Schedule A hiring authority for individuals with disabilities OPM's hiring informion site. 5. CTAP documention, if applicable (e.g., reduction-in-force (RIF) separion notice, certificion of expected separion, etc.). In addition submit a copy of your current (or last) performance ring of record which must be least fully successful or equivalent and submit all required documents listed above th apply to you (e.g., resume, transcripts, SF-50, etc.). How to Apply Help Prepare your applicion in USAJOBS To start your applicion, click Apply and we'll walk you through the process to tach a resume and any required documents. During the applicion process you can review, edit, delete, and upde your informion. We'll automically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing de of this announcement to complete the applicion process. STEP 1: Select the "Apply" button and follow the instructions to register or sign into

USAJOBS. STEP 2

Submit your resume. Please see the Required Documents section for specific informion th should be outlined in your resume. STEP 3: Complete the online assessment questions. STEP 4: Submit all required documention applicable to you, as listed in the Required Documents section. To learn how to view the stus of your submitted supporting documention and applicion, the Applicion Instructions section of our agency's Civil Service selection process site . Technical assistance with your on-line applicion is available through the Help Desk mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET Alterne Applicion Procedures If applying online poses an extreme hardship, you may request alterne applicion procedures to submit your applicion package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET least 2 working days prior to the closing de of this announcement. The applicion package for alterne applicion procedures must be submitted and received in the Human Resources office no ler than 11:59 p.m. ET on the closing de of this announcement. Paper applicions and informion sent by mail will not be accepted. Expand Hide how to apply Agency contact informion Elizabeth Rice Phone 000-000-0000 Fax 000-000-0000 Riceec@ste.gov Address U.S. Department of Ste Not accepting applicions by Mail Charleston, South Carolina 29405 United Stes Next steps After all applicion packages are received, we will review applicions and evalue applicants' qualificions. Then, in approximely two weeks after this announcement closes, we will refer candides, as described in the "How You Will Be Evalued" section, to the hiring manager for selection considerion. Your applicion stus upded up to four times during the following hiring phases: After applicions are received. After applicions are assessed to determine qualificions. After candides are referred to the hiring manager. After a selection is made. For the selected candides who receive a tentive job offer, we will conduct a suitability review and/or security background investigion th generally takes an average of least two to six months. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/07/2026 to 05/18/2026 Salary $167,560 - $197,200 per year Pay scale & grade GS 15 Locion 1 vacancy in the following locion: Boston, MA 1 vacancy Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Occasional travel - Occasional travel may be required. Relocion expenses reimbursed Yes—Relocion may be authorized. Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 15 Job family (Series) Supervisory stus Yes Security clearance Drug test Yes Position sensitivity and risk Trust determinion process Announcement number

M/CA-MPI-2026-0013

Control number 868129500