Job Description
ALANA Student Ambassadors - (2 positions) Salary See Position Description Location Holyoke, MA Job Type Part-time, Non-Benefited Job Number
NB-26-173
Division Student Affairs Opening Date 06/02/2026 Closing Date 6/29/2026 11:59 PM Eastern Description Questions About Holyoke Community College:
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges. Mission :
Educate. Inspire. Connect. Values:
Kindness, Inclusion, Trust, Innovation & Collaboration Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future. ALANA Student Ambassadors provide peer-to-peer mentorship and support to a cohort of ALANA Scholars. They assist professional ALANA Mentors with program/workshop facilitation, outreach initiatives, planning of events, and community-building activities at Holyoke Community College. All ALANA Student Ambassadors are required to successfully complete a mandatory peer mentor training prior to beginning active responsibilities. ALANA Men in Motion is an equity-driven student success program within HCC's SUCCESS Initiative that promotes academic achievement, personal growth, and belonging through mentorship, culturally responsive support, and community engagement. The program centers the experiences of African American/Black, Latino/x, Asian, and Native American men while welcoming all eligible students committed to personal growth and collective support. Grounded in the core values of Empower, Elevate, and Excel, ALANA provides opportunities for students to build community, develop confidence, and support one another's success. Student Ambassadors work closely with professional ALANA Mentors and are supervised by the Director of ALANA Men in Motion. POSITION DESCRIPTION
Mentorship & Student Support Provide peer-to-peer mentorship and consistent outreach to a small caseload of assigned ALANA Scholars. Build meaningful connections with assigned ALANA Scholars through consistent and personalized outreach, including regular face-to-face meetings whenever possible. Meet weekly with an ALANA Mentor to review Scholar caseloads, discuss student concerns, and receive support and guidance. Document interactions with ALANA Scholars in a timely and professional manner using designated systems and processes. Make appropriate referrals to campus support services and resources at HCC Establish and maintain healthy, professional, and respectful boundaries in Ambassador-Scholar relationships. Promote student academic achievement, persistence, personal growth, and engagement. Serve as a positive role model and representative of the ALANA community. Foster a welcoming, inclusive, and supportive environment that promotes community and belonging. Program Engagement & Representation Support outreach, recruitment, and Scholar engagement initiatives. Help organize and support workshops, cultural programs, community service projects, and ALANA events. Represent ALANA and HCC at campus and community events. Provide campus tours for prospective students and guests. Serve as a greeter during the first week of classes each semester. Assist with collaborative programs and initiatives with campus partners and departments. Assist current and incoming students with campus technology and student systems (e.g., Navigate, Canvas, Google Suite, student email, etc.). Support ALANA office operations and program initiatives as needed. Professionalism & Communication Always maintain a high level of professionalism, including in communication, dress, conduct, reliability, and interactions on campus and at events. Respond to communications from staff, peers, and ALANA Scholars within 24-48 hours, excluding weekends and holidays unless otherwise noted. Attend all required training, workshops, team meetings, peer mentor development sessions, program activities, and orientation sessions unless excused in advance by an ALANA staff member. Demonstrate accountability, initiative, teamwork, and respect when engaging with students, staff, and community members. Logistics & Time Management Work 10 hours per week during the academic year, with a minimum of 6-8 hours completed on campus unless otherwise approved by ALANA staff. Balance mentoring responsibilities, meetings, events, and administrative expectations while maintaining academic progress. Accurately report hours worked using the College's designated timekeeping system in compliance with HCC policies. Required Qualifications:
To be eligible for the ALANA Student Ambassador position, applicants must meet the following criteria: Currently enrolled in a certificate or degree program. Currently taking at least 6 credits. Must have successfully completed at least 6 college credits. Minimum cumulative GPA of 2.75. Preferred Qualifications:
Candidates with the following qualifications will be especially well-prepared for success in this role. These qualifications are not required, and all eligible students are encouraged to apply. Demonstrated commitment to personal growth, mentorship, or community involvement (formally or informally). Familiarity with ALANA Men in Motion, campus support services, student organizations, or college life at HCC. Strong communication, interpersonal, relationship-building, and organizational skills. Ability to manage time effectively while balancing academic, personal, and professional responsibilities. Part-Time/Non-Benefited position (2 open positions) Compensation:
$15.45/hour. Hours:
10 hours per week Application Instructions :
No cover letter or résumé is required. Please respond to the following short-answer questions as part of your application: Why are you interested in becoming an ALANA Student Ambassador? Please list any activities, clubs, leadership roles, internships, employment, or other time commitments you expect to be involved in during the upcoming academic year. Disability Accommodations:
Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554. Background Check:
Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information). All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. 01 Why are you interested in becoming an ALANA Student Ambassador? 02 Please list any activities, clubs, leadership roles, internships, employment, or other time commitments you expect to be involved in during the upcoming academic year. Required Question Employer Holyoke Community College Address 303 Homestead Ave. Holyoke, Massachusetts, 01040 Phone (413) 552-2554 Website http://hcc.edu Apply
