Spay/Neuter Program Coordinator (Front Office)

Maryland SPCA Job Description Job Title :

Spay/Neuter Program Coordinator (Front Office)

Department :

Spay Neuter Clinic Reports to :

Spay Neuter Clinic Manager Salary Range:

$18.25-19.50

Schedule :

Tuesday through Friday, 7am-5pm

FLSA Status :

Full-time, hourly

Date :

May 19, 2026

Position Summary:

This position has four major aspects: customer service and assistance: including appointment booking and appointment schedule maintenance, and discharge of patients; data entry: including medical notations; occasional assistance of veterinarian and/or surgery technician; and assist with spay/neuter program development and implementation.

Essential Duties and Responsibilities:

Customer Service and Assistance:

Responding to phone calls and emails inquiring about spay/neuter services Answering email and phone call requests for appointments or spay/neuter Appointment booking and schedule maintenance Checking in surgery patients Discharging post-operative patients to caretakers/owners Exceptional client and team communication Answering basic discharge questions, and any basic questions about MD SPCA programs Contacting pet owner with questions if required by veterinarian or Spay/Neuter Programs Manager Appointment reminder calls/emails Referring customers to appropriate rescues or other clinics based on needs

Data Entry:

Daily data entry for all non-SPCA surgery patients Medical record preparation for patients Ensuring all paperwork has been completed, and completed correctly Filing of surgical paperwork for Spay/Neuter Programs Manager Communicating with shelter regarding SPCA surgery patients Keeping accurate statistical data to be presented to Spay/Neuter Programs Manager when requested Accepting surgery fees from customers, logging and submitting monies accurately and records to

Spay/Neuter Programs Manager Assisting Veterinarian or Surgery Technician and Volunteers:

As Needed Assisting with patient restraint before, during or after surgery Assisting in daily clean up of workspace Assisting with the completion of surgery paperwork Acting as a liaison between the surgery suite(s) and other areas of the shelter Communicating often and openly with volunteers and our volunteer coordinators

Spay/Neuter Program Assistance:

As Needed Supportive work on spay/neuter programs, prospective and current research as requested by Spay/Neuter Programs Manager Other project work as needed

Qualifications:

Prior veterinary receptionist experience (preferred) Practical knowledge of standard procedures, veterinary records and veterinary terminology Strong attention to detail and excellent time management skills Quality customer service skills Computer/Database literate: Clinic HQ and Microsoft Office Reliable and able to use good judgment Proficient in basic animal behavior and signals Able to work independently and multi-task Compassionate, outgoing and friendly Ability to work positively with coworkers, volunteers, and the public

Physical Demands:

Standing or walking 8 or more hours per day with frequent bending, kneeling, stooping and reaching Check-in and out, carrying cat carriers and walking dogs from front to back of house. Individual will have extended periods of sitting, computer use, talking and hearing

Working Conditions:

Will work in an animal care facility that is regularly exposed to animals, animal waste, and potentially hazardous conditions, including the risk of animal bites Potential exposure to zoonotic diseases, sharp objects, hazardous chemicals, dangerous and fractious animals Exposure to disinfecting solutions when cleaning workspace Noise level in the work environment is usually moderate