Program Manager

Program Manager OverviewPlease note that this position is contingent upon the successful award of a contract currently under bid. Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Program Manager is responsible for overseeing all operational, staffing, and administrative functions supporting the NIH Clinical Center Medical Support Assistant (MSA) services contract. This role serves as the primary liaison between the Contractor and the Government, ensuring contract compliance, adequate staffing coverage, high-quality customer service, and efficient support of the NIH Clinical Center's patient care and clinical research mission. The Program Manager oversees recruitment, onboarding, employee performance, scheduling, reporting, and day-to-day contract operations in a healthcare environment.

ResponsibilitiesEssential Job Functions:

Manage daily operations of the NIH Clinical Center MSA services contract and ensure compliance with contract requirements, policies, and performance standards.

Serve as the primary point of contact for the Government COR, supervisors, and stakeholders regarding staffing, operational issues, and contract performance.

Oversee recruitment, hiring, onboarding, scheduling, and retention of qualified contract personnel.

Ensure continuous staffing coverage, including off-shift, weekend, holiday, and emergency coverage needs.

Supervise onsite supervisors and contract personnel to ensure duties are performed accurately, timely, and professionally.

Monitor employee performance, conduct evaluations, coordinate training, and implement corrective actions as needed.

Ensure accurate timekeeping, payroll approvals, staffing reports, and submission of required contract deliverables.

Maintain compliance with NIH policies, security requirements, mandatory vaccinations, confidentiality standards, and healthcare regulations.

Promote outstanding customer service and professional interactions with patients, visitors, physicians, nurses, and NIH staff.

Attend meetings with Government representatives and support continuous operational improvement initiatives.

QualificationsNecessary Skills and Knowledge:

Strong understanding of healthcare administrative operations and staffing management.

Excellent customer service and interpersonal communication skills.

Ability to lead teams and manage employee performance effectively.

Knowledge of federal contracting requirements and workforce compliance standards.

Strong attention to detail and organizational skills.

Ability to maintain confidentiality and professionalism in sensitive healthcare environments.

Ability to analyze operational issues and implement effective solutions.

Strong written and verbal communication skills.

Minimum Qualifications:

Minimum of five (5) years of experience managing healthcare support operations, medical administrative services, or healthcare staffing contracts.

Minimum of three (3) years of supervisory or program management experience.

Preferred Qualifications:

Bachelor's degree in Healthcare Administration, Business Administration, Public Administration, or related field preferred.

Pay and BenefitsThe salary range for this ...For full information see follow application link. Goldbelt Inc. and its subsidiaries are equal opportunity employers. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.