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Program Manager
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People Encouraging People
Rockville, MD (In Person)
Full-Time
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Job Description
Program Manager
Lead a Team That Changes LivesWe're seeking a dynamic, mission-driven leader to oversee our Assertive Community Treatment (ACT) team—an evidence-based program supporting individuals with serious mental illness in the community.
As Program Manager, you'll guide a multidisciplinary team delivering high-impact, community-based care that reduces hospitalizations and helps people build stable, independent lives.
This role is ideal for a leader who thrives in fast-paced environments, values teamwork, and is passionate about improving systems of care.
What You'll DoTeam Leadership & Supervision
As Program Manager, you'll guide a multidisciplinary team delivering high-impact, community-based care that reduces hospitalizations and helps people build stable, independent lives.
This role is ideal for a leader who thrives in fast-paced environments, values teamwork, and is passionate about improving systems of care.
What You'll DoTeam Leadership & Supervision
- Supervise and support a multidisciplinary team (therapists, nurses, case managers, peer specialists)
- Provide clinical and administrative oversight
- Coach staff to manage complex cases and crisis situations
- Foster a culture of accountability, collaboration, and resilienceProgram Operations
- Ensure fidelity to the ACT model and best practices
- Monitor caseloads, staffing ratios, and service delivery
- Oversee scheduling, coverage, and daily team meetings
- Manage program performance metrics and outcomesQuality & Compliance
- Ensure compliance with state, federal, and payer requirements
- Prepare for audits and maintain documentation standards
- Implement continuous quality improvement initiativesCommunity & System Coordination
- Collaborate with hospitals, courts, housing providers, and community partners
- Support referrals, admissions, and transitions of care
- Represent the program in community meetings and stakeholder groupsWhy This Role Matters
- You'll directly impact both client outcomes and staff retention
- You'll shape team culture in a high-need, high-impact setting
- You'll have the autonomy to improve systems—not just maintain themWhat We're Looking For
- Independent clinical license (LCSW, LPC, LMFT, etc.)
- 3-5+ years of experience in community mental health or ACT (or similar programs)
- Prior supervisory or leadership experience strongly preferred
- Strong crisis management and decision-making skills
- Ability to balance clinical, administrative, and operational demandsWhat We Offer
- Competitive salary & Bonus
- Clinical supervision and leadership development opportunities
- Supportive executive leadership and manageable span of control
- autonomy in program management
- Generous PTO + holidaysThe Kind of Leader Who Thrives Here
- Calm under pressure and confident in crisis situations
- Able to support staff without micromanaging
- Organized but flexible in a constantly changing environment
- Passionate about serving high-need populations
- Committed to building and retaining strong teams