Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Housing Officer
Job
Pinnacle Group
Salisbury, MD (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
79
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Housing Officer
The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation.
In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management servicePinnacle Service Families manages 49,000 military family homes across the UK - one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families.
They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.
The role requires frequent travel between Gosport and Southampton. An electric company vehicle is provided.
Who we arePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we're looking for We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
Key requirements:
Experience in housing management or a customer-focused operational role, in either public or private sectors.
Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailersMaternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansCompany Vehicle
Job Type:
PermanentJob Sector:
OtherRegion:
South EastLocation:
SarisburySalary:
£28,891.50 to £28,891.50 per annumSalary Description:
£28891.5 - £28891.5Posted:
18/05/2026Recruiter:
Pinnacle GroupJob Ref:
F2729 Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service.The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation.
In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management servicePinnacle Service Families manages 49,000 military family homes across the UK - one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families.
They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners.
The role requires frequent travel between Gosport and Southampton. An electric company vehicle is provided.
Who we arePinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we're looking for We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved.
Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes.
Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach.
Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution.
Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders.
Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families.
Support regional and national moves, sometimes at short notice, including covering for colleagues when required.
Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families.
Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required.
Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required.
Key requirements:
Experience in housing management or a customer-focused operational role, in either public or private sectors.
Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism.
Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel.
Excellent organisational skills to manage a mobile patch effectively and meet contractual standards.
Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays).Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailersMaternity/paternity packagesFlexible Working ArrangementsLife AssuranceEnhanced Pension SchemeAdditional Annual LeavePrivate Medical InsuranceCycle to Work SchemeEmployee Assistance ProgrammeRetail DiscountsChildcare AssistanceSeason Ticket LoansSick Pay SchemesPersonal Development PlansCompany Vehicle
Similar jobs in Salisbury, MD
Similar jobs in Maryland
LifeBridge Health
Baltimore, MD
Posted1 day ago
Updated2 hours ago
Lincoln Educational Services
Baltimore, MD
Posted1 day ago
Updated2 hours ago