Client Operations Lead

Client Operations Lead Commerce, MI Job Details Full-time 1 day ago Qualifications Project team coordination Customer relationship building Operations management Sales Client relationship development Improving operational efficiency Decision making Scope management Strategic communications Senior level Cross-functional collaboration Account management Cross-functional team management Project stakeholder communication Marketing Stakeholder relationship building Cross-functional communication Progress tracking (project management tasks) Stakeholder management Full Job Description

ROLE OVERVIEW FKA

Brands is building an exciting and new scalable services platform that allows brands to plug into our infrastructure across sales, retail penetration, supply chain, China sourcing, product development, compliance, regulatory, creative/packaging and more. The Client Operations Lead is the owner of the day-to-day relationship between FKA and the brands we service. This role serves as both the external face of FKA and the internal operator who ensures work moves efficiently across teams. This role sits at the intersection of account leadership, program management, and operational execution. The right candidate is experienced enough in product, sales, and marketing to speak credibly with founders and executives, while also being structured and disciplined enough to drive delivery. This person will help establish the operating foundation for scaling FKA's services offering.

KEY RESPONSIBILITIES

Client Ownership & Leadership Serve as the primary point of contact for assigned brand partners Build trusted relationships with founders and senior operators Translate brand goals into clear, actionable workstreams Maintain clarity around scope, priorities, timelines, and outcomes Cross-Functional Execution Coordinate and align internal teams across sales, supply chain, China sourcing, product development, and creative/marketing Lead structured weekly and monthly operating cadences Ensure accountability without unnecessary bureaucracy Strategic Communication & Synthesis Distill complex inputs into clear, concise direction Act as the translator between commercial, creative, and operational teams Ensure all stakeholders understand what is happening, why it matters, and what comes next Surface risks, misalignment, and bottlenecks early Program & Delivery Management Own execution against agreed-upon scopes and timelines Track milestones, dependencies, and deliverables Drive decisions and resolve blockers to keep momentum high Balance speed, quality, and practicality Building for Scale Help define how FKA's services model scales across multiple brands Contribute to SOPs, onboarding frameworks, and communication workflows Identify opportunities for repeatability while preserving flexibility

WHAT SUCCESS LOOKS LIKE

Clients feel supported, informed, and confident Internal teams are aligned and operating efficiently Fewer dropped balls and faster decision-making Cleaner handoffs and clearer accountability A services model that becomes easier to sell, deliver, and scale