Program Specialist

Cor-Vanama Management Solutions/A New Direction Inc.(Fiscal Agent) provides payroll, and administrative support to individuals who are part of various Self-Directed programs with the goal of the participant remaining in their home with paid assistance from their family members and friends. As the Program Specialist , you serve as the first point of contact, playing a key role in shaping the initial impression and overall experience for the families we support. This is a full-time, in-office, position and a qualified candidate must have the desire to help people, be detail-oriented, self-motivated, and remain positive while navigating new scenarios to deliver exceptional customer service daily.

Core Responsibilities:

The position will be assigned, but not limited to, the following duties: Manage communication for all intakes and referrals through phone calls and email Enter data and create necessary forms to establish the participant as a Homecare Service Recipient (HCSR), Participant Employer. Provide orientation to families and participants regarding expectations and standards prior to the start of services Provide exceptional customer service by actively listening to client needs, responding promptly and professionally, and ensuring every interaction is positive, respectful, and solution focused. Manage client budgets and service utilization by monitoring spending, auditing timesheets for accuracy and compliance, and ensuring services are delivered efficiently within authorized funding.

Ideal candidate should possess:

Exceptional customer service skills Compassion for the individuals and families we serve Loyalty toward our unique office culture Familiarity with Microsoft programs and data entry skills Proficient computer and phone knowledge Strong organizational and time management skills Curiosity and eagerness to learn Ability to work both independently and collaboratively within a team Ability to adapt in an ever-changing, cooperative environment

Physical Demands:

This position may be completed sitting or standing. This position may infrequently require lifting up to 20 lbs.

Travel:

This position may require minimal travel to assist clients.

Education and Experience:

High School Diploma Preferred :

Some data entry

Additional Eligibility Qualifications:

Upon hire, all candidates must pass a state-run background check and complete fingerprinting. Upon hire, candidates will be subject to a driving record check and must possess a valid driver's license.

Salary and Benefits:

Salary Range:

$21-$24/hour; 40 hours a week Work for a company that appreciates you! Cor-Vanama Management Solutions offers a competitive Holiday and Benefits package: 14 Paid Holidays; Medical Insurance with Company Shared Deductible Contribution into an HSA; Dental Insurance; Life Insurance; 401K; Progressive Paid Time Off up to 6 weeks with carryover; Flexible start time; Flex Spending Account for Medical and Dependent Care; Employee Saving Account; Paid company outings. To learn more about us, visit: www.anewdirection.info For inquiries or questions, please contact: Jade D.

Direct dial:

320. 910.8654 Cor-Vanama Management Solutions, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person