Client Engagement Manager

Client Engagement Manager

REDISCOVER - 3.1

Raytown, MO Job Details Full-time 10 hours ago Qualifications Microsoft Word Employee onboarding Computer operation Microsoft Excel Healthcare staff management Operations management Insurance verification Electronic health records (EHR) management Computer literacy Intake Healthcare Administration Greeting customers Bachelor's degree in business Process improvement Mid-level 3 years Administrative experience High school diploma or GED Team development Hiring Medical records Bachelor's degree Team management Medical billing Bachelor's degree in healthcare administration Business Administration Typing Office management Onboarding process management Business Referral coordination Communication skills Staffing management Balancing end-of-day transactions Overseeing training Staff development Full Job Description Make a Difference as a Client Engagement Manager with ReDiscover Join ReDiscover's Urgent Care Department and be part of a mission-driven organization that's been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we're passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing. Why ReDiscover? 700+ dedicated professionals Over five decades of community impact A culture grounded in compassion, collaboration, and growth About the Urgent Care Program The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs. What You'll Do Direct the daily operations of the office using the centralized client paperwork, insurance verification, and intake process. Oversee the overall client experience from first contact to ongoing services by overseeing the administrative aspects of client paperwork, providing a welcoming client environment and assisting with wait lists, transfers, and referrals in collaboration with access specialist team. Coordinate hiring, orientation, development and coaching/counseling of all assigned team members. This also includes directing, training, and managing staff with duties included in the client workflow. Ensure the medical office is appropriately staffed and provides backup coverage as needed. Ensure daily cash reconciliation of collected client payments is balanced and processed to send to centralized accounting. Reports facility issues identified at the site (with the centralized facility team), assists with van pick-up scheduling, and manages supply orders as needed. Participates in review meetings with the Director of Client Engagement and site management to establish project priorities and to communicate process improvement ideas. Requirements of the Position Bachelor's Degree in Business, Healthcare Administration or related field or equivalent discipline from an accredited university preferred; minimum of a High School Diploma or GED required. Minimum of 3 years of similar position-related experience required. Previous Management Experience is required. Knowledge of client intake and billing in a healthcare environment. Proficiency gained through prior employment and training in Electronic Health Records (EHR) and patient registration systems preferred. Familiarity with agency specific EHR system (i.e. Qualifacts CareLogic) is highly preferred. Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email. Good written, oral, and interpersonal communication skills. Grow With Us We're committed to your professional development and will support your growth as a Client Engagement Manager through training, collaboration, and meaningful work. Ready to join a team that's passionate about people? Apply today and help make wellness accessible for all.